Kyro Grooms
Tacoma,WA
Summary
Accomplished Manager with a proven track record at Total Wine & More, enhancing customer satisfaction and boosting team productivity. Expert in operations management and negotiation, achieving significant cost control and profit increases. Known for exceptional verbal communication and multitasking skills, consistently meeting strategic goals and improving service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Total Wine & More
10.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Metro Pcs
05.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
711
11.2020 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
C3 Customer Contact Channels
11.2018 - 09.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Business Administration - Business
Pierce College
Puyallup, WASkills
- Verbal and written communication
- Sales management
- Negotiation
- Financial records oversight
- Multitasking
- Operations Management
Timeline
Manager
Total Wine & More
10.2022 - 11.2024
Customer Service Representative
Metro Pcs
05.2021 - 11.2022
Manager
711
11.2020 - 05.2021
Customer Service Representative
C3 Customer Contact Channels
11.2018 - 09.2020
Associate Of Business Administration - Business
Pierce College
Similar Profiles
Tyler ChurchillTyler Churchill
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Alexis PinedaAlexis Pineda
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Ruth WilsonRuth Wilson
Cashier Team Lead at Total Wine & MoreCashier Team Lead at Total Wine & More