Kyron Craft
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
01.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Represenative
Bank Of America
10.2017 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Whitehall Yearling High School
Whitehall, OH05.2017
Skills
- Stock Management
- Customer Service
- Conflict Resolution
- Call Center Operations
Timeline
Customer Service Representative
UnitedHealthcare
01.2022 - 07.2023
Customer Service Represenative
Bank Of America
10.2017 - 11.2021
High School Diploma -
Whitehall Yearling High School
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