Summary
Overview
Work History
Education
Skills
Timeline
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Kyron Craft

Jacksonville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.



Overview

6
6
years of professional experience

Work History

Customer Service Representative

UnitedHealthcare
01.2022 - 07.2023
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service Represenative

Bank Of America
10.2017 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Whitehall Yearling High School
Whitehall, OH
05.2017

Skills

  • Stock Management
  • Customer Service
  • Conflict Resolution
  • Call Center Operations

Timeline

Customer Service Representative

UnitedHealthcare
01.2022 - 07.2023

Customer Service Represenative

Bank Of America
10.2017 - 11.2021

High School Diploma -

Whitehall Yearling High School

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Kyron Craft