Kyrra Trahan-Adams
Killeen,TX
Summary
Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
Conduent
Killen, TX
03.2023 - Current
- Worked on different projects, meeting the adherence time frame of the call volume and answering 20-30 calls of an average project.
- Assisted with different teams, such as the Field Tech Support Team, having chat experience, and assisting clients with server issues and PC problems.
- Assisted Tax Pros with booking appointments, checked status of clients' returns. assisted Tax Pro with any errors on current year returns as well as prior year's returns
Customer Associate Agent
Connexus Resource Group - WFH
Killeen, Texas
12.2022 - 02.2023
- Greeted customers upon arrival and provided assistance with inquiries.
- Provided detailed information about products and services to customers.
- .
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Ensured all transactions were processed in accordance with established procedures.
- Tracked customer orders from start to finish using company software programs.
- Resolved any discrepancies between actual stock on hand versus recorded levels.
- Participated in staff meetings discussing strategies for improving customer service experience.
- Provided feedback on the quality of service received from other employees.
- Provided reminder calls with appointment details to decrease no-shows.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- I
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- information.
- Participated in ongoing training programs related to job duties or responsibilities.
GC Services
Copperas Cove, TX
05.2021 - 08.2022
- Prevented key account losses by researching discrepancies and correcting problems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
C.E. Ellison High School
Killeen, TX06-2022
Bachelor of Science - Business
Central Texas College
Killeen, TXSkills
- Database Research
- CRM Software
- Team Training
- Trend Monitoring
- Client Advocacy
- Regulatory Compliance
- Quality Control
- Account Management
- Order Processing
- Needs Assessment
- Promotional support
- Direct Sales
- POS Systems and Ordering Platforms
- Merchandise Orders and Exchanges
- [Language] Fluency
- [Type] industry regulations knowledge
- LiveChat Messaging
- Written Communication
- Policies and Procedures Adherence
- Sales Techniques
- Sales Transactions
- Inbound and Outbound Calling
- Project management abilities
- Microsoft Exchange
- Senior leadership support
- Sales and Upselling
- Issue and Complaint Resolution
- Product Knowledge
- Quality Assurance Controls
- Report creation
- Customer Retention Strategies
- Call Center Operations
- Stress Tolerance
- Customer Account Management
- Credit card payment processing
- Translation and Interpretation Services
Timeline
Customer Experience Agent
Conduent
03.2023 - Current
Customer Associate Agent
Connexus Resource Group - WFH
12.2022 - 02.2023
GC Services
05.2021 - 08.2022
High School Diploma -
C.E. Ellison High School
Bachelor of Science - Business
Central Texas College
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