Kyrsha Starkey
Edmond,Oklahoma
Summary
Committed to providing a high level of service and for finding ways to improve processes. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Rural Carrier
United States Post Office
08.2017 - Current
- Delivered mail along established route in rural areas.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained records on customers with mail forwarding and change of address requests.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Organized mail ahead of delivery runs for correct routing.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Warranty Administrator
Jim Norton Toyota OKC
08.2015 - 08.2017
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Outside Lawn and Garden Sales Representative
Lowe's
03.2015 - 06.2015
- Worked outdoors in weather conditions to care for plants and serve customers.
- Identified and controlled pests and diseases to keep gardens healthy.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained walkways and paths throughout gardens for safe navigation.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Listened to customer needs and desires to identify and recommend optimal products.
Waitress
Interurban Yukon
11.2014 - 06.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
Xerox
06.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lifeguard
Laramie Recreation Center
06.2011 - 06.2014
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Entered water immediately to pull struggling swimmers to safety.
Education
Associates In Nursing - Nursing
Oklahoma City Community College
Oklahoma CityAssociate Of Applied Arts - Diversified Studies
Oklahoma City Community College
Oklahoma City, OKBachelor Of Science - Biology
University of Wyoming
Laramie, WYVeterinary - Veterinary Technology
Oklahoma State University - Oklahoma City
Oklahoma City, OKSkills
- Professional Relationships
- Written and Verbal Communication
- Residential Customers
- Relationships and Rapport
- Customer Engagement
- Decision Making
- Multitasking
- Organizational Skills
- Conflict Resolution
- Safe Driving
- Active Listening
- Attention to Detail
- Customer Service
- Problem Solving
- Stress Management
- Reliability
- Time Management
- Adaptability
Timeline
Rural Carrier
United States Post Office
08.2017 - Current
Warranty Administrator
Jim Norton Toyota OKC
08.2015 - 08.2017
Outside Lawn and Garden Sales Representative
Lowe's
03.2015 - 06.2015
Waitress
Interurban Yukon
11.2014 - 06.2015
Customer Service Representative
Xerox
06.2014 - 01.2015
Lifeguard
Laramie Recreation Center
06.2011 - 06.2014
Associates In Nursing - Nursing
Oklahoma City Community College
Associate Of Applied Arts - Diversified Studies
Oklahoma City Community College
Bachelor Of Science - Biology
University of Wyoming
Veterinary - Veterinary Technology
Oklahoma State University - Oklahoma City
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