Kyrsten Bospflug
Spring Valley,CA
Summary
Knowledgeable about effective strategies for monitoring operations and evaluating programs. Good report writing, recordkeeping and critical thinking skills. Dedicated to any company that considers me as an employee. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Agricultural Specialist
Cooperative Agricultural Support Services
San Diego , CA
12.2019 - 12.2022
- Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
- Inspected products and processing procedures to assess safety for consumption and compliance with government mandates.
- Filled out and submitted paperwork for approved operations and reports describing critical violations.
- Marked materials with grade or acceptance status.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Veterinary Manager/Client Service Specialist
Southbay Veterinary Hosptial
Chula Vista , Ca
08.2013 - 12.2019
- Managed and updated physical and digital client account information to keep records accurate and current.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Received and submitted payments, updated account information and provided receipts.
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Veterinary Assistant
Avian and Exotic Animal Hospital
San Diego , CA
02.2010 - 12.2012
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in examining animals.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Trained new veterinary staff on office procedures and requirements.
- Cleaned and maintained kennels, holding areas and surgical rooms.
Education
High School Diploma -
07.2006
Some College (No Degree) - Veterinary Assistant
Some College (No Degree) -
Skills
- Problem Resolution
- Computer Skills
- People Skills
- Customer Service
- Organizational Skills
- Good Work Ethic
- Critical Thinking
- Team Building
- Animal Physiology Knowledge
Timeline
Senior Agricultural Specialist - Cooperative Agricultural Support Services
12.2019 - 12.2022
Veterinary Manager/Client Service Specialist - Southbay Veterinary Hosptial
08.2013 - 12.2019
Veterinary Assistant - Avian and Exotic Animal Hospital
02.2010 - 12.2012
Hilltop High School - High School Diploma,
Pima Medical Institute - Some College (No Degree), Veterinary Assistant
Grossmont College - Some College (No Degree),
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