Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kyrsten Hernandez

Willingboro

Summary

Accomplished Team Leader with a proven track record at ShopRite, enhancing customer satisfaction through expert resolution of escalated issues and fostering team growth with targeted feedback. Skilled in team management and problem-solving, I excel in fast-paced environments, significantly improving operational efficiency and maintaining high safety and service standards.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Team Lead

ShopRite
07.2023 - 12.2024
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Ensuring pos skills were up to date so communication would run smoothly on the floor (register problems, price checks, theft alerts)
  • Delegated tasks to support staff to organize and improve store efficiency.

Team Leader

Smoothie King
09.2022 - 04.2023
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
  • Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Responsible for inventory such as making sure Order placement was correct, all product arrived, and product was put away properly.

Team Leader

Jamba Juice
06.2021 - 04.2022
  • Worked effectively in fast-paced environments.
  • Responsible for delegating tasks, guiding team members, and ensuring they are providing excellent customer service and upholding the brands standard
  • Team Leads play a role in maintaining the cleanliness and organization of the store, ensuring compliance with operational standards
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept track of inventory delivery and inventory storing.

Education

High School Diploma -

Thomas Jefferson Arts Academy
Elizabeth, NJ
06-2021

Skills

  • Team management

  • Issue resolution

  • Performance evaluations

  • Staff monitoring

  • Product knowledge

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Time management

  • Multitasking and organization

  • Attention to detail

  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative Team Lead

ShopRite
07.2023 - 12.2024

Team Leader

Smoothie King
09.2022 - 04.2023

Team Leader

Jamba Juice
06.2021 - 04.2022

High School Diploma -

Thomas Jefferson Arts Academy

Similar Profiles

CREATE PROFILE
Kyrsten Hernandez