KYRSTIN BURNS
Sevierville
Summary
Driven healthcare professional with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Licensed Health Insurance Agent
HPOne
07.2025 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Used think agent to process benefit transactions.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Analyzed customer needs to provide customized insurance solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Licensed Medicare Specialist
Quote Manage
08.2023 - 06.2025
- Responsible for generating new Medicare insurance leads, qualifying potential customers, and guiding them through the enrollment process by thoroughly understanding their needs and presenting the most suitable Medicare plans, while also leading and mentoring a team of Medicare sales agents to achieve sales targets, and maintain compliance with industry regulations.
- Maintaining positive customer relations. As well as exceeding my own sales goals as a licensed agent.
- Motivating the sales staff and creating an atmosphere of healthy competition among the staff.
- Training new sales representatives, coaching team members on selling techniques, and developing the sales team to achieve targets
- Setting goals and monitoring performance
- Setting sales quotas, monitoring sales performance, and taking corrective action when needed
- Supporting management
- Answering questions from sales staff, addressing customer service issues, and supporting the sales management team...
- Providing coverage for the team while management is out of the office or unavailable.
Licensed Medicare Sales Agent
SelectQuote
12.2022 - 06.2023
- Effectively establishing relationships with clients.
- Providing Prompt and reliable services
- Maintaining compliance expectations.
- Sustaining knowledge of products specifically based on clients’ needs.
- Exceeding team and individual sales expectations.
- Allocating a strong familiarity with competitors and the overall market environment.
Billing/ Referral Coordinator
South Eastern Plastic Surgery
04.2021 - 12.2022
- Receive all incoming referrals and organize by patient type,(I.E dermatology, cancer, cosmetic
- Answer incoming calls ,Scheduling patients and verifying insurance
- Collection of copays/deductibles ; Submitting authorizations to insurance companies for approval of procedures and visits
- Inventory of Cosmetic Merchandise
- Selling Cosmetic products in oce and posting payments to patient accounts for products
Lead Billing Coordinator
North Florida Womens Care
09.2017 - 05.2022
- Verifying Insurance and submitting claims
- Notifying patients of balances due and sending statements
- Discussing insurance coverage with patients and explaining the break downs and processes of claims to provide understanding
- Setting up payment plans and reviewing collections
- Recording collections and meet AR requirements
Insurance Verication Specialist
Tallahassee Memorial Hospital
08.2015 - 09.2017
- Determining Insurance Eligibility for all Inpatient stays
- Conrming all Auto and Work Comp Claims for ER admissions
- Compiling collections data into spreadsheets for monthly sta meetings and tracking collections
- Coordinating with case management for discharge and placement of patients
Education
Associate of Science - Pharmacy
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Revenue generation
- Prospect relationship development
- Inbound call management
- Goal oriented
- Objection handling
- Enrollment processing
- Healthcare regulations
- CMS guidelines
- Conflict resolution techniques
Timeline
Licensed Health Insurance Agent
HPOne
07.2025 - Current
Licensed Medicare Specialist
Quote Manage
08.2023 - 06.2025
Licensed Medicare Sales Agent
SelectQuote
12.2022 - 06.2023
Billing/ Referral Coordinator
South Eastern Plastic Surgery
04.2021 - 12.2022
Lead Billing Coordinator
North Florida Womens Care
09.2017 - 05.2022
Insurance Verication Specialist
Tallahassee Memorial Hospital
08.2015 - 09.2017
Associate of Science - Pharmacy
The University of Texas At Arlington