KYRSTIN BURNS
Sevierville
Summary
Sales operations professional with proven track record of leading teams to drive results. Expertise in optimizing sales processes and mentoring team members to achieve their highest potential. Known for reliability and adaptability in dynamic work environments, focusing on team collaboration and goal achievement.
Overview
10
10
years of professional experience
Work History
Team Leader, Sales Operations
QuoteManage
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
Licensed Medicare Sales Agent
SelectQuote
12.2022 - 06.2023
- Effectively establishing relationships with clients
- Providing Prompt and reliable services
- Maintaining compliance expectations
- Sustaining knowledge of products specifically based off clients needs
- Exceeding team/individual sales expectations
- Allocating strong familiarity with competitors and overall market environment
Billing/ Referral Coordinator
South Eastern Plastic Surgery
04.2021 - 12.2022
- Receive all in coming referrals and organize by patient type,(I.E dermatology, cancer, cosmetic.
- Answer incoming calls ,Scheduling patients and verifying insurance
- Collection of copays/deductibles ; Submitting authorizations to insurance companies for approval of procedures and visits.
- Inventory of Cosmetic Merchandise
- Selling Cosmetic products in office and posting payments to patient accounts for products
Lead Billing Coordinator
North Florida Womens Care
09.2017 - 05.2022
- Verifying Insurance and submitting claims
- Notifying patients of balances due and sending statements
- Discussing insurance coverage with patients and explaining the break down and processes of claims to provide understanding.
- Setting up payment plans and reviewing collections
- Recording collections and meet AR requirements
Insurance Verification Specialist
Tallahassee Memorial Hospital
08.2015 - 09.2017
- Determining Insurance Eligibility for all Inpatient stays
- Confirming all Auto and Work Comp Claims for ER admissions
- Compiling collections data into spreadsheets for monthly staff meetings and tracking collections
- Coordinating with case management for discharge and placement of patients
Education
Associate of Science -
Tallahassee Community College
06-2018
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Gold Coast School Of Realty
11.2022
Skills
- Critical Thinking
- Customer Service
- Organizational skills
- Sales Ability
- Staff development
- Team motivation
- Sales strategy implementation
- Coaching and mentoring
- Sales training
Timeline
Team Leader, Sales Operations
QuoteManage
08.2023 - Current
Licensed Medicare Sales Agent
SelectQuote
12.2022 - 06.2023
Billing/ Referral Coordinator
South Eastern Plastic Surgery
04.2021 - 12.2022
Lead Billing Coordinator
North Florida Womens Care
09.2017 - 05.2022
Insurance Verification Specialist
Tallahassee Memorial Hospital
08.2015 - 09.2017
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Gold Coast School Of Realty
Associate of Science -
Tallahassee Community College
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