Kyrstin Hodges
Palm Harbor,FL
Summary
Dynamic General Manager with a proven track record at RaceTrac, excelling in operations management and team leadership. Expert in problem resolution and inventory control, driving customer satisfaction and loyalty. Successfully enhanced staff performance through targeted training initiatives, fostering a high-performing team culture. Committed to operational excellence and strategic growth.
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
General Manager
RaceTrac
08.2021 - Current
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Managed staff performance through regular training, feedback, and mentorship programs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty levels.
- Conducted regular audits of store operations to maintain quality control and operational excellence.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Dollar Tree
05.2017 - 12.2018
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to minimize shrinkage and optimize stock levels.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed sales strategies to increase store profitability and customer engagement.
- Put up and took down displays according to planograms per holiday season.
Expo Runner
Buffalo Wild Wings
08.2015 - 05.2017
- Coordinated timely delivery of food and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of service areas to ensure a welcoming environment.
- Assisted kitchen staff in food preparation tasks, ensuring efficient workflow during peak hours.
- Monitored inventory levels, communicating needs to management for timely replenishment.
Cashier
Sweetbaysupermarket
03.2008 - 05.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized checkout areas, enhancing customer experience and operational flow.
- Assisted in training new cashiers on register procedures and customer service best practices.
- Resolved customer inquiries and concerns, ensuring high levels of satisfaction and repeat business.
- I was also in most of the departments throughout my 10 years.
- 2 years as a meat cutter, 2 years as a seafood manager, and 2 years as an assistant deli manager.
Education
No Degree - General
St Petersburg College
Tarpon Springs, FLHigh School Diploma -
Tarpon Springs High
Tarpon Springs, FL05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Inventory control
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
Languages
Spanish
Limited Working
Sign Language
Limited Working
Timeline
General Manager
RaceTrac
08.2021 - Current
Store Manager
Dollar Tree
05.2017 - 12.2018
Expo Runner
Buffalo Wild Wings
08.2015 - 05.2017
Cashier
Sweetbaysupermarket
03.2008 - 05.2017
No Degree - General
St Petersburg College
High School Diploma -
Tarpon Springs High