Kyrstine-Ann G. Sureta
6539 E.Ramos St., Brgy. Pio Del Pilar, Makati City
Summary
Customer Service Professional with over two years of experience in a fast-paced, high-volume environment. Proven ability to resolve complex issues, build strong relationships with clients, and exceed expectations for customer satisfaction. Demonstrated skills in communication, emotional intelligence, attentiveness, and problem-solving. Committed to providing exceptional service and upholding company standards. Eager to apply these skills and experiences into a new challenging role.
Overview
3
3
years of professional experience
Work History
Travel Consultant
American Express International Inc.
11.2022 - Current
- Facilitated both international and domestic travel itineraries, specifically catering American Express premium cardholders. This involves arranging airfare, hotel accommodations, and car rental reservations.
- Highlighted the unique advantages of their card services, particularly travel-related benefits, while also educating clients on other credit card features like rewards program and promotional offers.
- Increased customer retention rate by delivering outstanding customer service and providing continuous support throughout their trip.
- Boosted company revenue by upselling additional services tailored to each customer's needs and interests, including trip insurance, activity bookings, and upgraded accommodations.
Customer Service Representative
Teleperformance Center - Ayala
08.2021 - 11.2022
- Appointed as a Travel Consultant handling inbound calls from American Express cardholders. In charge of booking, changing, and canceling reservations for flights, hotels, and car rentals.
- Guided customers in navigating the online travel platform, enabling them to create and manage their own reservations, thereby encouraging independent usage of the services.
- Gained expertise in travel and financial industry allowing me to accurately address customer inquiries and propose alternative solutions when necessary.
Education
Senior High School Graduate - Humanities And Social Sciences
Philippine Women's University
2021
High School Diploma -
Bangkal High School - Main
2019
Skills
- Sales Proficiency
- Strict Compliance
- Data Confidentiality
- GDS Expertise
- High Volume Environments
- Excellent Communication
- Professional Telephone Demeanor
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem Solving
Timeline
Travel Consultant
American Express International Inc.
11.2022 - Current
Customer Service Representative
Teleperformance Center - Ayala
08.2021 - 11.2022
Senior High School Graduate - Humanities And Social Sciences
Philippine Women's University
High School Diploma -
Bangkal High School - Main
Similar Profiles
Wan Nurul Shuhadah RamliWan Nurul Shuhadah Ramli
Head of Travel & Lifestyle Services Singapore at American Express International Inc.Head of Travel & Lifestyle Services Singapore at American Express International Inc.
SUDHIR WADHAWANSUDHIR WADHAWAN
Regional Manager Sales & Account Development- APAC at American Express International Inc.Regional Manager Sales & Account Development- APAC at American Express International Inc.
Maria Effie PatacsilMaria Effie Patacsil
Fraud and Risk Analyst at American Express International IncFraud and Risk Analyst at American Express International Inc