Kysa Scott
Alpharetta,GA
Summary
Energetic, dedicated, results-oriented professional with claims handling and commercial underwriting experience in the insurance industry. Effective at achieving control and profitability objectives according to company guidelines. Experienced in partnering with field producers to support marketing and sales activities. A natural team player who utilizes analytical problem-solving skills with a high attention to detail in offering customers the highest level of service. The ability to work in an exceedingly stressful, deadline driven, fast paced environment and produce exemplary results. Excellent collaboration and negotiation skills with the ability to communicate effectively, analyze complex data and maintain long lasting customer/client relationships.
Overview
21
21
years of professional experience
Work History
Senior Underwriter - Middle Market Lead Umbrella
Liberty Mutual Insurance Co.
Suwanee, Georgia
06.2021 - Current
- Support review, acceptance or denial of new or renewal business after carefully reviewing all information
- Manages a profitable business book by monitoring performance metrics, loss trends, renewal retention ratios, and portfolio profitability
- Applies knowledge of pricing tools, underwriting systems, and technical underwriting standards and procedures
- Establishes and maintains collaborative relationships with key stakeholders, such as agents, brokers, customers, and other internal and external partners
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
- Works closely with brokers, agents, and other internal teams to provide whole-account solutions and deliver excellent customer service
- Wrote over $500,000 in new business in March.
Account Executive
Travelers Insurance
Alpharetta, Georgia
08.2017 - 05.2021
- Virtually marketed Business Insurance Products and underwrote/assessed commercial risks on renewal business accounts
- Grew and retained aligned book of business within a territory/region
- Developed and maintained relationships with assigned agents and brokers to write and retain accounts within business appetite
- Identified current or future underwriting problems and explores alternative solutions to support sound decision making
- Utilized financial information and tools to maximize profitability.
Commercial Auto Underwriter
State Farm Insurance
Dunwoody, Georgia
06.2014 - 12.2016
- Determined acceptability, conditions and pricing of commercial business-rated insurance risks and agrees on coverage within regulatory requirements, corporate product offerings and designated authority level
- Evaluated and assessed customer risk in determining insurance eligibility by analyzing new applications, existing business and other statistical reports
- Provided assistance with incoming calls from customers and other agents
- Consistently maintained profitable book of business for agency partners
- Assisted in developing new products by researching market conditions and customer needs
Auto Claims Adjuster
State Farm Insurance
Atlanta, Georgia
08.2011 - 06.2014
- Provided a superior level of customer service, communication and problem solving by acting as a financial intermediary between policyholders and claimants
- Responsible for analyzing submitted claims, policies and coverage in determining validity of insurance claims, accepting/denying claims and preparing reports and findings
- Investigated and resolved automobile and property damage claims
- Determined coverage, liability, damages and applied claims settlement procedures to process claims, initiate claim payments and close claim files
- Collaborated in a team environment handling a large volume of claims and communicating with customers and other agents
- Developed strategies for minimizing claim costs while ensuring customer satisfaction
Subrogation Claims Representative
State Farm Insurance
Birmingham, AL
06.2003 - 08.2011
- Contributed in recovering overpayments related to identifying and protecting legal subrogation rights and recovering funds from responsible parties
- Reviewed claims and related information in identifying possible third-party responsibilities
- Initiated appropriate action resulting in recovery of funds paid for various auto expenses and other related costs
- Analyzed new and pending losses, accurately identified subrogation prospects and actively pursued recoveries
- Responsible for all technical and procedural activities related to negotiation and arbitration of automobile property damage disputes
- Effectively communicated with policyholders, claimants, witnesses, attorneys, and underwriters to obtain and provide necessary information
- Collaborated with S.I.U
Education
MBA - Business Administration
Southern New Hampshire University
Manchester, NH11.2024
Bachelor of Business Administration - Human Resources Management
Strayer University
04-2009
Skills
- Policy renewal
- Excellent Client Relations
- Loss protection
- Analytical Problem Solver/Detail-Oriented
- Policy quoting and pricing
- Trend Analysis
- Works Well Under Pressure
- MS Office
- Organized and Efficient
- Agent/Broker support
Timeline
Senior Underwriter - Middle Market Lead Umbrella
Liberty Mutual Insurance Co.
06.2021 - Current
Account Executive
Travelers Insurance
08.2017 - 05.2021
Commercial Auto Underwriter
State Farm Insurance
06.2014 - 12.2016
Auto Claims Adjuster
State Farm Insurance
08.2011 - 06.2014
Subrogation Claims Representative
State Farm Insurance
06.2003 - 08.2011
MBA - Business Administration
Southern New Hampshire University
Bachelor of Business Administration - Human Resources Management
Strayer University
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