Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kysandra Pena

Wharton

Summary

Results-driven professional with extensive experience in administrative coordination and customer service. Proven ability to communicate effectively, solve problems, and build strong relationships that enhance team collaboration. Skilled in managing competing priorities and adapting to new challenges while maintaining exceptional organizational standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Aquatics Manager

Four Seasons at Great Notch
Clifton
10.2023 - Current
  • Managed employee schedules and administrative tasks.
  • Maintained Certified Red Cross CPR/AED/Lifeguard Certificate for six years.
  • Supervised swimming activities, ensuring adherence to policies and safety procedures.
  • Assisted in cleaning pool and facilities while conducting chlorine residual tests and recording data.
  • Administered first aid and rescued swimmers in distress, performing CPR when required.

Front Desk Administrator

Montclair State University
Little Falls
09.2021 - Current
  • Managed front desk operations, ensuring efficient and professional service to all visitors.
  • Assisted an average of 50 customers daily with camera equipment issues.
  • Diagnosed and troubleshot hardware through calls and emails.
  • Researched and identified solutions for various technical problems.
  • Created user accounts and assigned permissions efficiently.
  • Supported IT department by responding to help desk inquiries promptly.

Lead Sales Associate

Champs Sporting Goods & Footlocker Inc.
Edison
01.2019 - 06.2021
  • Informed customers of promotions, boosting sales productivity and volume.
  • Conducted regular team meetings to motivate sales personnel through tips and relevant information.
  • Trained new employees on customer service, money handling, and organizational strategies.
  • Collaborated with high-profile customers to resolve complaints and develop tailored solutions.
  • Supported operational processes across sales floor, fitting room, and point of sale as needed.

Education

Bachelor of Science - Business Administration, Data Analytics

Montclair State University
Montclair, NJ
05.2025

Skills

  • Customer service and relationship management
  • Canva design
  • Microsoft Office Suite proficiency
  • Data entry accuracy
  • Administrative support
  • Project management expertise
  • Multi-line phone operation
  • Reporting and documentation skills

Certification

  • Bloomberg Market Concepts Course
  • LLM Mastery by Udemy

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Aquatics Manager

Four Seasons at Great Notch
10.2023 - Current

Front Desk Administrator

Montclair State University
09.2021 - Current

Lead Sales Associate

Champs Sporting Goods & Footlocker Inc.
01.2019 - 06.2021

Bachelor of Science - Business Administration, Data Analytics

Montclair State University

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