Kysara Montoya
Rancho Cucamonga,CA
Summary
Dependable senior retail associate with proven leadership and interpersonal skills. Highly-motivated employee with desire to take on new challenges.
Overview
7
7
years of professional experience
Work History
Church Volunteer
Abundant Living Christian Church
Rancho Cucamonga, CA
09.2023 - Current
- Operated control consoles to regulate volume levels and sound quality.
- Processed audio to meet quality standards and played and mixed music for live events.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
Customer Service Manager
Guitar Center
Murrieta, CA
03.2017 - Current
- Enhance customer engagement.
- Drive company sales and profit initiatives.
- Provide sales and operational guidance and assistance to other store associates with a focus on delivering the best customer experience
- Establish and maintain strong individual sales performance as a sales manager and to mentor and guide fellow associates.
- Assist with the execution of all operational tasks to ensure the store is ready to conduct business. Including but not limited to; merchandising, product fulfillment on sales, functionality of displays, accurate pricing of inventory, shipping and receiving, and cycle counting.
- Perform open and closing duties as required and scheduled by Management.
- New hire training for sales and operations support staff.
- Operate as manager in charge in the absence of store manager.
Education
Master of Arts - Music Business Administration
California State University
Northridge, CA06-2024
Bachelor's - Digital Media Arts, Audio Engineering
Cal State Dominguez Hills
06.2019
Skills
- Multitasking
- Conflict Resolution
- Friendly, positive attitude
- Planning & organizing
- Team management
- Customer service
- Handling Escalations
- Sales proficiency
- Training and mentoring
Timeline
Church Volunteer
Abundant Living Christian Church
09.2023 - Current
Customer Service Manager
Guitar Center
03.2017 - Current
Master of Arts - Music Business Administration
California State University
Bachelor's - Digital Media Arts, Audio Engineering
Cal State Dominguez Hills
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