Kyse Holland
San Antonio,TX
Summary
Goal-oriented sales professional with distinguished experience in service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive, Strategic Marketing
Vertical Project Group
04.2020 - Current
- Identify effective marketing solutions to sell goods and services to the market, enhancing the organization's brand image to attract the target audience and meet public demands.
- Conduct data and statistical analysis to develop brands that would generate more revenue resources for the business.
- Coordinate with the public relations team to facilitate publishing content for various media platforms and widen audience reach.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Prepared annual budgets with controls to prevent overages.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Market Development Specialist/ Mentor
Spectrum
05.2022 - 10.2023
- Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers and by building property relationships within assigned territory
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
- Develops property relationships with homebuilder representatives, homeowner associations, and community groups within an assigned territory
- Acquires new residential customers through door-to-door contact from assigned leads
- Conducts proactive consultative needs analysis with new prospective customers
- Develops and presents sales presentations/proposals on products and services that meet customers' needs
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales
- Supports team and team goals by actively participating in all sales meetings and training programs as assigned
- Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales
- Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures
- Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics
Human Resources and Administration/Operations
Veteran Affairs Pathways (SCEP)
06.2021 - 06.2022
- Partner with the Vice President of Operations and Human Resources, this individual will assist with recruitment, onboarding, maintaining employee records, benefits administration, company events for both employees and customers, administrative duties for the company’s CRM and a variety of additional administrative duties
- Assist in carrying out a variety of human resources programs and procedures
- Administer employee record systems to include compensation, performance management, and maintenance of employee records
- Perform routine filing, scanning, and archiving of records to ensure record retention compliance
- Assist in benefits data administration to include activation and termination in various third-party systems
- Assist with recruiting and the onboarding process
- Prepare and conduct new employee orientations
- Coordinates and verifies pre-employment background checks
- Coordinates various new hire processes such as E-Verify, I-9 compliance, employee badging and coordination with IT for the issuance of equipment
- Maintains Human Resource Information Systems (HRIS) records, ensuring data accuracy through self-audits and reports
- Becomes a back-up resource to prepare bi-monthly payroll and audit monthly benefit bills currently a responsibility in the Company’s Accounting Department
- Assist in conducting employee events
- Assist in keeping the Company’s CRM system updated
- Run reports from the Company’s CRM system
Public Affairs Coordinator
Young Democrats Of Forsyth County
02.2018 - 08.2021
- Developed marketing strategy development to increase public awareness and public engagement.
- Executed social media plans to create cohesive online presence.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Maintained digital database by verifying information and recording new information when needed.
- Prepared comprehensive forecasting reports for senior leadership as necessary.
- Planned and executed events with public and private donors.
- Responsible for developing comprehensive plans that include canvassing neighborhoods, phone calls to ID voters to bring awareness to voters about candidates, coordinate voter registration and absentee ballot efforts and Get Out The Vote (GOTV), completing 1000+ hours of volunteer efforts over my three year obligation
- Wrote speeches, press releases, media responses and public service announcements.
- Analyzed data to assess performance of different statements, posts and campaigns..
Member Specialist/ Marketing Committee
Sam’s Club
05.2019 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Inside and Outside sales- connecting and build strong business relationships with local business.
- Promoted products or services to each customer to consistently achieve sales targets.
- Promoted to position of increasing authority and responsibility due to outstanding customer service ratings.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
- Identify priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities.
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Assist with training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
- Delivered 110% of quota daily, by increasing customer value by promoting additional services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Member Support
Sam’s Club
08.2018 - 05.2019
- Inside and Outside sales- connecting and build strong business relationships with local business.
- Promoted products or services to each customer to consistently achieve sales targets.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Completed special procedures for members such as applying for credit cards, stopping payments or investigating identity theft.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints to help with retention and drive sales.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed over 50 member calls per day
Retail Merchandiser
Crossmark
05.2016 - 05.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Identified opportunities to increase store sales and developed actionable strategies.
- Planned and implemented product launches and promotions for assigned stores.
- Developed and execute elevated visual merchandising concepts
Education
Bachelor of Arts - Political Science
Winston-Salem State University
Winston-salem, NC08.2021
Bachelor of Science - Marketing
Winston Salem State University
Winston-Salem, NC08.2021
Skills
- Sales Tracking
- Business Planning
- Client Relationship Management
- Vendor Management
- Performance Management
- Revenue Forecasting
- Strategic Planning
- KPI Tracking
- Market Research
- Sales Coaching
- Audit Support
- Training and Mentoring
- Complaint Resolution
- Talent Developmen
- Promotional Planning
- POS System Proficiency
Certification
- Google Adword, - May 21'
- Brian Hamilton Foundation, Starter U - May 20'
- Google Data Analytics Professional Certificate - Apr 22'
Timeline
Market Development Specialist/ Mentor
Spectrum
05.2022 - 10.2023
Human Resources and Administration/Operations
Veteran Affairs Pathways (SCEP)
06.2021 - 06.2022
Executive, Strategic Marketing
Vertical Project Group
04.2020 - Current
Member Specialist/ Marketing Committee
Sam’s Club
05.2019 - 12.2020
Member Support
Sam’s Club
08.2018 - 05.2019
Public Affairs Coordinator
Young Democrats Of Forsyth County
02.2018 - 08.2021
Retail Merchandiser
Crossmark
05.2016 - 05.2018
Bachelor of Arts - Political Science
Winston-Salem State University
Bachelor of Science - Marketing
Winston Salem State University
- Google Adword, - May 21'
- Brian Hamilton Foundation, Starter U - May 20'
- Google Data Analytics Professional Certificate - Apr 22'
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