Summary
Overview
Work History
Education
Skills
Timeline
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Kysha Aponte-Jones

Brooklyn,New York

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Results-oriented business leader with more than 3 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

4
4
years of professional experience

Work History

Shift Manager

Dave's Hot Chicken
Brooklyn, NY
07.2023 - 02.2024
  • Tracked receipts, employee hours, and inventory movements.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Package Handler

FedEx:Ground
Orlando, FL
10.2022 - 06.2023
  • Assembled pallets and crates for secure transportation of materials.
  • Followed safety regulations to maintain safe work environment.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Moved furniture and boxes using utility dolly and truck ramp.

Shift Manager

Steak N Shake
Clermont, FL
08.2020 - 10.2022
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Excelled in every store position and regularly backed up front-line staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed staff hiring, training and supervision.
  • Trained and mentored new employees to maximize team performance.
  • Kept accurate and detailed records of personnel progress and productivity.

Education

High School Diploma -

Lake Minneola High School
Minneola, FL
06.2020

Skills

  • Interpreting Job Specifications
  • Production Coordination
  • Purchasing and procurement
  • Shift Scheduling
  • Computer Skills
  • Customer Service
  • Business Planning
  • Employee Training
  • Punctual and Reliable
  • Team Development
  • Staff Motivation

Timeline

Shift Manager

Dave's Hot Chicken
07.2023 - 02.2024

Package Handler

FedEx:Ground
10.2022 - 06.2023

Shift Manager

Steak N Shake
08.2020 - 10.2022

High School Diploma -

Lake Minneola High School
Kysha Aponte-Jones