Kysha Harden
Kysha Harden,NY
Summary
Focused Laundry Attendant offering 6 years of experience managing laundry operations. Dedicated and hardworking with proven history of reliability. Service-minded Laundry employee with 6 years of experience operating varied types of laundry machines. Strong team leader with reputation for promoting teamwork to complete large workloads on time. Efficient at stain removal and proper folding practices. Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains and folds laundered linens. Superior work ethic and strong multitasking skills. Dependable Laundry Worker with solid customer service, communication and relationship-building abilities developed over 6 years of experience in similar roles. Good sorting, documentation and organizing skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level laundry position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training in . Motivated to learn, grow and excel in [Industry].
Overview
8
8
years of professional experience
Work History
Deli Clerk
Tops Friendly Markets
Ithaca, NY
12.2016 - 06.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Greeted customers at counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Offered product samples to customers, generating additional sales through taste-testing
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Laundry Attendant
Roxi Andrew
Ithaca, NY
07.2019 - 08.2022
- Carried out day-day-day duties accurately and efficiently.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [large] pieces per shift for large revenue-producing business.
- Collected soiled linens and clothing and pretreated stains.
- Used special fabric treatments, borax, and tide stain]cleaner to remove stains.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Examined dried clothes to identify stains, tears and issues.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Customer Service Associate
Wegmans
Ithaca, NY
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed and actualized customer service initiatives to decrease wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
06.1993
Skills
- Chemical Cleaners
- Supply Replenishment
- Customer Inquiries
- Inventory and Restocking
- Inventory Support
- Customer Needs Assessments
- Operating Dryers
- Soil Collection
- Maintaining Safety Protocols
- Folding Clothing
- Stain Removal
Timeline
Customer Service Associate - Wegmans
08.2022 - Current
Laundry Attendant - Roxi Andrew
07.2019 - 08.2022
Deli Clerk - Tops Friendly Markets
12.2016 - 06.2019
Ithaca High School - High School Diploma,
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