Ky’Shad Clark
Newark
Summary
Experienced and results-oriented Hotel Manager with over 15 years in hospitality management, seeking to lead a dynamic team in delivering exceptional guest experiences and operational excellence. Skilled in staff leadership, growth and development.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hyatt House Parsippany Whippany
09.2019 - Current
- Assisted the General Manager in overseeing all hotel departments, including front office, housekeeping, food & beverage, and maintenance, ensuring seamless daily operations
- Led and motivated a team of 36 employees, fostering a culture of service excellence and accountability across departments
- Monitored guest satisfaction scores and implemented service improvements, increasing guest ratings by 20%
- Ensured compliance with brand standards, health and safety regulations, and operational procedures
- Analyzed financial reports and managed budgets, labor costs, and departmental expenses to drive profitability
Front Desk Supervisor
Embassy Suites
01.2011 - 09.2019
- Supervised daily front desk operations including guest check-in/check-out reservations ensuring a seamless guest experience
- Trained, coached, and managed a team of 9 front desk staff, improving overall team efficiency and service standards
- Handled guest complaints and escalated issues with professionalism, increasing guest satisfaction scores by 30%
- Maintained front desk compliance with hotel policies, safety standards, and brand service protocols
Education
High School Diploma -
Bernie L. Edmonson High School
06.2000
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Opera
- OnQue
- Accounts Payable
- Accounts Receivables
Timeline
Assistant General Manager
Hyatt House Parsippany Whippany
09.2019 - Current
Front Desk Supervisor
Embassy Suites
01.2011 - 09.2019
High School Diploma -
Bernie L. Edmonson High School
Similar Profiles
Felicia FloresFelicia Flores
Laundry Attendant and Housekeeping at Hyatt House and Hyatt PlaceLaundry Attendant and Housekeeping at Hyatt House and Hyatt Place
Abdukarim JayAbdukarim Jay
Night Manager at HYATT PLACE / HYATT HOUSENight Manager at HYATT PLACE / HYATT HOUSE
Kshitij DixitKshitij Dixit
Front Desk Agent at Hyatt Place/Hyatt House Denver USAFront Desk Agent at Hyatt Place/Hyatt House Denver USA
Maryann WinchesterMaryann Winchester
Customer Care Advocate at Bread FinancialCustomer Care Advocate at Bread Financial
Teniesha WebsterTeniesha Webster
Buyer at Delaware Park CasinoBuyer at Delaware Park Casino