John Klein
Niota,TN
Summary
Seeking a position with potential for career growth and advancement. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas
07.2024 - Current
- Observe and report irregularities with site security, as well as notify regarding individuals who appear to be acting suspiciously
- Assist in protecting site assets with patrols and monitoring
- Operate radios and report any safety issues or potential threats to site staff
Surveillance Operator
Live! Casino & Hotel
09.2023 - 07.2024
- Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activities and/or violation of the State Gaming Agency regulations as well as company policies and procedures
- Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees
- Operate monitor room equipment
- Complete proper reports and documentation as needed
- Assist in training in CCTV equipment and alarms
- Knowledge of computers and CCTV equipment
Security Officer
Live! Casino & Hotel
05.2021 - 09.2023
- PA 'G' Level Gaming License
- Recordkeeping of radio logs and incidents in a centralized dispatch office
- Notifying Surveillance and Gaming of issues and or temporary badges, visitor badges and identification for staff, contractors and other guests
- Maintaining control of entry points for the Casino to ensure properly aged guests are the only ones entering the premises by using various license and passport verification systems
- Asset protection escorts for staff and count teams, ensuring safe and controlled atmospheres to maintain revenue
- Assisting wait staff with alcohol cleanup as per RAMP and PA Gaming regulations
- Assisting security and surveillance with problematic patrons in a responsible and reasonable manner
Overnight Sales Associate
Sheetz
09.2020 - 05.2021
- RAMP Certified for alcohol sales in the state of Pennsylvania
- Responsibilities include Stocking RTE cases and coolers
- Stocking shelves and putting away truck deliveries
- Making MTO orders in a fast paced, high energy environment
- Cleaning and sanitizing counters, floors, bathrooms
- Trash and recycling removal from duties
- Ringing customer orders through registers in a timely and efficient manner
- Assisting customers with troubleshooting issues they may have or have experienced
Sales Associate
GetGo
04.2010 - 09.2020
- Perform exceptional customer service in a team-oriented, fast-paced retail environment
- Possess ability to prioritize tasks and complete them efficiently
- Provide exceptional customer support with account lookup, advanced situational troubleshooting procedures to ensure quality interactions and service
- Filling tires with air, filling gas for elderly or disabled customers
- Knowledgeable of both store opening and closing procedures, processing lottery sales, checking and putting away orders, stocking, blocking and facing, and vendor check in procedures (DSD)
- Register training occasional new hires, providing training to management on occasion
- Adept in how to manage and complete store's daily tasks including book-keeping, paperwork, lottery balancing, filling coin safes, making cash and check deposits, custodial work - Mopping, sweeping, trash
- Maintain sale signage and promos, tag and rail strip pricing updates, making product tags, installing updated planograms as per request
- Trained on store camera systems and CCTV to document incidents with personnel, vehicle accidents and customer theft for Loss Prevention procedures
Kitchen Staff
PITTSBURGH RENAISSANCE FESTIVAL
08.2014 - 08.2016
- Maintain food preparation, presentation, and delivery in a changing dynamic kitchen setting
- Ability to rotate to various positions to assist the needs of the kitchen
- Filled various roles from pizza making, wrap prep, ice cream and dessert prep
Utility Clerk
Goodwill Industries
05.2014 - 02.2016
- Process donated items in a timely and efficient manner in a warehouse retail setting
- Assist customers and work staff with oversized merchandise and furniture drop offs or pickups
- Receiving tractor trailer deliveries, loading and unloading freight for distribution
- General custodial work, bathrooms, mopping, sweeping, floor and or display maintenance
- Trained and certified with Pallet Jack and Powered Stackers
Game Advisor
GameStop
04.2012 - 07.2012
- Customer service advisor in an entertainment retail setting, excelling in driving sales, product preorders, and services
- Expanded knowledge of the industry, forming and maintaining relationships with clients to assist them with their hobbies and collections
- Internal distribution on a store to store level depending on needs and requests of other locations
- Organizational efforts to maintain store stock, product placement, arranging for customer needs
Work Study
ITT Techincal Institute
09.2007 - 02.2008
- Assisted employee duties for use in the curriculum
- Provided technical support and or system maintenance for issues and updates as required
- Maintained systems and networks under Systems Adminstrator
Education
Associate's degree - Computer Networking
ITT Tech
Monroeville, PAHigh school diploma -
Pennsylvania Cyber Charter School
Midland, PASkills
- Surveillance
- CCTV
- Writing Skills
- Loss Prevention
- Security
- Computer Operation
- Computer Skills
- Microsoft Excel
- Cash Handling
- Driving
- Retail sales
- Cash register
- Conflict Management
- Typing
- Kitchen Experience
- Merchandising
- Computer Networking
- Food Preparation
- POS
- Quality Assurance
- Cleaning Experience
- Computer Literacy
- Packaging
- Microsoft Powerpoint
- Troubleshooting
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- Security Protocols
- CCTV Monitoring
- Incident Reporting
- Security procedures knowledge
- Reliability
- Mobile Patrols
- ID Verification
- Superb surveillance skills
- Guard Post Rotation
- Dispatch
- Radio communication
- Data Entry
Certification
Guard Card
Mission
To obtain work with career advancement.
Timeline
Security Guard
Securitas
07.2024 - Current
Surveillance Operator
Live! Casino & Hotel
09.2023 - 07.2024
Security Officer
Live! Casino & Hotel
05.2021 - 09.2023
Overnight Sales Associate
Sheetz
09.2020 - 05.2021
Kitchen Staff
PITTSBURGH RENAISSANCE FESTIVAL
08.2014 - 08.2016
Utility Clerk
Goodwill Industries
05.2014 - 02.2016
Game Advisor
GameStop
04.2012 - 07.2012
Sales Associate
GetGo
04.2010 - 09.2020
Work Study
ITT Techincal Institute
09.2007 - 02.2008
High school diploma -
Pennsylvania Cyber Charter School
Associate's degree - Computer Networking
ITT Tech