Kytwan Heath
Sandston,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals and value diverse perspectives. Pay attention to what others say, ask questions and show genuine interest. Show understanding and compassion towards others’ feelings and experiences, Provide effective communication, active listening, clear expression and understanding to others perspectives.
Overview
24
24
years of professional experience
Work History
Medical Supply Specialist
Capital Medical Supply
Richmond, Virginia
06.2023 - Current
- Respond to the patient's needs fo medical equipment-assisted care and patient/family education.
- Communicate with hospice nurses and case managers regarding patient medical equipment needs.
- Triage medical equipment needs
- Answered inquiries from internal and external customers concerning product availability or specifications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Provide interpersonal skills when working with patients and family members
- Recognize and consider emotional, cultural, spiritual, socio-economic, and age related factors.
- Create reports on inventory levels, usage patterns, order history, and other data as needed.
- Ensure compliance with all safety regulations when handling hazardous materials.
- Organize, pack, and ship medical supplies to healthcare facilities in accordance with established guidelines.
- Provide high level of attention to detail, the ability to handle and maintain sensitive information, and excellent time management skills.
Tire Supply Representative
Atlantic Tire Distribution
Richmond, Virginia
06.2022 - 06.2023
- Provided customer service by answering product and service related questions.
- Assisted in the development of marketing strategies for products and services.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Consistently met daily performance goals set by management team members.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Identified opportunities for cross-selling additional products or services.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Performed administrative tasks such as filing documents and updating records.
- Answered phone calls and directed them to appropriate personnel.
- Conducted market research to better understand customer needs and preferences.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Greeted customers and responded to inquiries in a timely manner.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Sports Trainer
Footwork Academy
Henrico, VA
01.2020 - Current
- Served as a public spokesperson at industry events or conferences.
- Identified opportunities for process optimization through data analysis.
- Managed the scheduling of events, practices, and competitions.
- Served as an advocate for student-athletes within the university community.
- Created and managed budgets for athletic programs.
- Facilitated communication between coaches, students, faculty, administration, parents, boosters, media representatives.
- Promoted public awareness of sports programs through various forms of media outreach.
- Organized fundraising activities to support athletic programs.
- Assisted with the recruitment of prospective student-athletes.
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
Ramp Agent
American Airlines
Richmond, VA
08.2015 - 01.2020
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Prepared detailed reports summarizing activities performed during shift.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Residential Counselor
The Strath House Group Home
Varina, VA
12.2008 - 08.2015
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Ensured compliance with all safety regulations set forth by local authorities.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Responded promptly to any emergency situations that may arise within the residence.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Assisted with crisis intervention services when needed.
- Supervised medication administration according to physician instructions.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Educated family members about the importance of following through with treatment plans.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Prepared meals and assisted clients with laundry and household chores.
- Provided appropriate feedback and information to help residents succeed in program.
- Interfaced with residents to address and resolve complaints or grievances.
- Mediated interpersonal problems between residents.
- Made regular rounds to keep residents and areas safe and secure.
- Communicated with other staff to resolve problems with individual residents.
Master Barber
Taylor's Barber shop
Richmond, VA
12.2005 - 06.2023
- Stayed up-to-date on current trends in men's hair fashion.
- Resolved customer complaints promptly in a courteous manner.
- Educated customers on the best products for their particular hair type and needs.
- Listened attentively to customer requests regarding desired haircuts or styles.
- Scheduled appointments for customers over the phone or online booking systems.
- Performed beard trims and shaves with hot towels and lathers.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided hair cutting, shaving, and styling services to male customers according to their individual preferences.
- Maintained the cleanliness of work areas and sanitized all equipment before use.
- Attended educational workshops hosted by vendors or manufacturers of professional barbering products.
- Demonstrated expertise in using a variety of barbering tools such as clippers, scissors, straight razors, and combs.
- Ensured compliance with local health regulations related to barbering services.
- Followed safety procedures when working with sharp tools or chemicals.
- Monitored inventory levels of supplies needed for barber shop operations.
- Advocated for customer satisfaction by providing quality service at all times.
- Kept records of customer visits including treatments performed, products used, payment received.
- Developed relationships with clients to ensure repeat business opportunities.
- Utilized diverse knowledge to style hair as requested.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Maintained business compliance with government regulations covering industry and licenses.
Mail Clerk
DHL
Richmond, VA
11.2003 - 12.2005
- Adhered to safety regulations while operating machinery in the mailroom area.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Prepared invoices and other documents for mailing purposes.
- Created labels using barcodes or other labeling software programs.
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
- Scanned documents into electronic filing systems.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Maintained a clean work environment by disposing of waste material properly.
- Maintained records of all incoming and outgoing mail packages.
- Monitored stock levels of materials used in the daily operation of the mailroom.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Ensured compliance with federal regulations governing mailing processes.
- Provided customer service assistance to external customers requiring postal services.
Comcast
Technician
Richmond, VA
08.2000 - 11.2003
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Some College (No Degree) - Sports Medicine
Dodge City Community College
Dodge City, KSSkills
- Medical Equipment Handling
- Medical Device Sales
- Stock replenishment
- Shipping and receiving
- Warehouse Operations
- Sterilization techniques
- Hazardous Materials Handling
- Quality Control
- Equipment Calibration
- Task Prioritization
- Self Motivation
- Problem-solving abilities
- Interpersonal Communication
- Materials Inspection
- Teamwork and Collaboration
- Analytical Skills
- Goal Setting
- Critical Thinking
- Multitasking
- Time management abilities
Affiliations
- Non profit organizational leader
Timeline
Medical Supply Specialist
Capital Medical Supply
06.2023 - Current
Tire Supply Representative
Atlantic Tire Distribution
06.2022 - 06.2023
Sports Trainer
Footwork Academy
01.2020 - Current
Ramp Agent
American Airlines
08.2015 - 01.2020
Residential Counselor
The Strath House Group Home
12.2008 - 08.2015
Master Barber
Taylor's Barber shop
12.2005 - 06.2023
Mail Clerk
DHL
11.2003 - 12.2005
Comcast
Technician
08.2000 - 11.2003
Some College (No Degree) - Sports Medicine
Dodge City Community College
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