Kyunda Daniels
Dallas,TX
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Competent Telecommunications Technician able to install voice, data, and video. Well-organized and resourceful with superior work ethic. Bringing 3 years of related experience and looking for challenging new role. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician
UDEO LLC/Spectrum Contractor
Rowlett, TX
05.2019 - 01.2020
- Recommended changes in circuitry or installation specifications to simplify assembly and maintenance
- Conducted, maintained, tested and repaired modems and routers electronic components, parts, equipment, and systems
- Received training and certification from Elite Engineering to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Set up networks and computers for business and residential customers
- Installed and configured new devices and system components
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP
- Responded to service requests during and after business hours
- Provided training on use, troubleshooting and calibration of equipment
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
Field Technician
Elite Engineering LLC/ Spectrum Contractor
Carrollton, Texas
02.2018 - 01.2019
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Researched and recommended network and data communications hardware and software
- Installed and configured new devices and system components
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Set up networks and computers for business and residential customers
Customer Service Representative
Cmi Group LLC
Dallas, Texas
05.2017 - 12.2017
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly and in appropriate manner
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services and company information
- Worked with the CSG system to access customers accounts
- Used multiple phone lines systems to contact the customer
Education
Associate of Applied Science - Computer Networking And Telecommunications
Bryant And Stratton College
Online Associate of Science - Computer And Information Sciences
Eastfield College
Mesquite, TX01.2023
High School Diploma -
Irving High
Irving, TX06.2016
Skills
- Communications
- Customer upgrades or change of service
- Modems, routers, and spec guide equipment troubleshooting
- Cable-running expertise
- Fast learner
- Teamwork
- Tech savvy
- Driver's License
- Safety Equipment
- Time management
- Troubleshooting
Enjoy varies physical pursuits
I do a lot of out doors activities such as, biking, hiking, fishing, swimming and traveling.
Certification
Microsoft Office Specialist Certification
Timeline
Technician
UDEO LLC/Spectrum Contractor
05.2019 - 01.2020
Field Technician
Elite Engineering LLC/ Spectrum Contractor
02.2018 - 01.2019
Customer Service Representative
Cmi Group LLC
05.2017 - 12.2017
Associate of Applied Science - Computer Networking And Telecommunications
Bryant And Stratton College
Associate of Science - Computer And Information Sciences
Eastfield College
High School Diploma -
Irving High
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