Kyung Gales
Clinical Nursing Supervisor
Anderson,SC
Summary
Proven ability to achieve goals as a driven member of the Senior Leadership Team to support the development of the clinical staff as a practitioner, educator, consultant, and evidence-based practice leader. Provides safe efficient age specific nursing care to patients/families utilizing the nursing process in order to assist them to regain and sustain optimal health status in a hospital network setting. Meaningful use, throughput, process and change management and strategic planning. Collaborates with departments such as Quality Improvement to research and assess current standards of practice and need for improvement based off a diverse set of scores. Board Certified Psychiatric and Mental Health Nurse and Holistic Life Coach.
Overview
14
14
years of professional experience
Work History
Clinical Float Pool Nursing Supervisor
St. Francis Bon Secours
01.2023 - Current
- Overseas 120+ employees
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations
- Selects, develops and counsels employees consistent with Human Resources management practices
- Under direction of CNO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the hospital
- Adopts a total performance improvement approach to work that includes employee empowerment, managing with data, a philosophy of continuous improvement, a customer oriented attitude and a work methodology that minimizes error
- This includes developing and maintaining quality-monitoring systems in area(s) of responsibility
- Reports performance improvement results and addresses any problems or issues accurately and timely
- Implements policies, procedures, and directives as appropriate
- Ensures a high level of employee, patient and physician satisfaction
- Maintain positive relations with direct and indirect customers
- Develops and maintains open, honest and mutually beneficial relationships with, managers, staff, members of hospital leadership team, medical staff, other hospital employees
- Selects, trains/orients, directs, coaches, evaluates, and counsels staff
- Monitors daily scheduling for timely flow and reduced wait times
- Maintain nursing guidelines by writing and updating policies and procedures
- Identify patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements
- Recruit, select and guide nursing staff
- Manage nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Support nursing staff job results by coaching, counseling, and disciplining employees
- Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Assists in patient care including rooming of patients, entering health information into EMR, administering injections, assisting with exam or diagnostic procedure setup.
Nursing Supervisor
University Hospitals Of Cleveland
05.2018 - 01.2023
- Coordinates and maintains the required training and competencies of staff
- Provides leadership and guidance to assigned staff
- Identifies learning opportunities, provides effective coaching and feedback, and develops corrective action plans as appropriate
- Evaluates the quality and effectiveness of nursing services with physicians, to identify opportunities for improving services and patient outcomes
- Ensures the practice complies with Joint Commission requirements, HIPPA and Federal and State regulatory standards at all locations
- Evaluates staff competencies by direct observation, peer overview, orientation and employee input, documenting this in the appropriate system
- Promotes and monitors regulatory agency standards and customer service expectations for the practice in all aspects of nursing
- Effectively intercedes with family and patients and resolves concerns related to the delivery of health care services
- Recognizes the diverse skill levels of individual staff members and the unique needs of the patient population when developing staffing plans; ensures appropriate level of staffing
- Promptly informs clinical staff of policy or procedure changes along with any other issues that might affect their work routine
- Maintain accurate, detailed reports and records
- Focus on operations management of COVID-19 surge plan
- Work closely with providers and leadership to assist with appropriate patient throughput and utilization management of appropriate patient levels of care
- Respond to a variety of patient, staff and building issues that require immediate attention
- Utilized opportunities to teach and mentor other nursing and ancillary personnel
- Role model pro-active problem solving by collaborating with staff to ensure effective resolution of identified issues
- Responsible for maintaining/improving/implementing plans for patient satisfaction scores
- Maintain the monthly work schedules and daily staffing; manage time and attendance, and payroll
- Ensuring that staff is current with their mandatory in-services and certifications
- Serves on multiple committees including: Professional Development, Quality Improvement, Regulatory and Compliance, Trauma and Critical Care, Code Yellow and Disaster, Behavioral Health, Falls and Restraint Committees
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
- Investigated and reported all incidents per hospital policies.
Charge Nurse Liaison ED PRN, Registered Nurse
University Hospital Elyria Medical Center
10.2014 - 01.2023
- Assisting by promoting and restoring patients' health by collaborating with physicians and multidisciplinary team members
- Provides physical and psychological support to patients, friends, and families during crisis
- Educate patients on their health maintenance and disease prevention
- Prepares patients for, and assist with, examinations and treatments
- Able to recognize life-threatening problems and execute immediate care to stabilize patients experiencing trauma
- Provides strong leadership skills, flexibility and the ability to remain calm and assertive even in high-pressure situation and/or crisis
- Monitors team members closely to ensure they provide sufficient care to patients
- Mentors new employees and the less experience
- Responsible for answering patient questions and addressing their concerns
- Ensure staff is complying with hospital protocols, procedures and safety policies
- Emergency Room
- Implement the nursing process by delivering effective relationship-based nursing care
- Demonstrate technical skills in care delivery that result in safe practice and positive care outcomes
- Ability to shift gears and accelerate speed based on the patient’s needs and acuity of their health status
- Ability to observe, assess, and prioritize nursing care
- Demonstrate excellent multi-tasking ability and able to maintain calmness within the department amidst chaos
- Maintain assertive patient advocate
- Demonstrate clear communication and effective collaboration to optimize patient care and clinical operations in a team-oriented theme
- Develop self and contribute to the professional practice of nursing
- Display leadership that influences optimal clinical and operational outcomes
- Maintain personal integrity, ethical and moral values within the dimensions of nursing
- Conducts behavioral interviews for potential new employees
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Aided in designing healthcare plans for pediatric patients based on individual medical needs and living situations.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Department Clinical Coordinator
Emergency
04.2017 - 05.2018
- Responsible for the needs assessment, design and development, delivery and evaluation of in-service programs, orientation and continuing education for clinical and ancillary staff within the department
- Assists in development of education policies and procedures; serve as a resource and mentor to staff and management
- Positive relationship skills in working with physicians and multidisciplinary teams
- Provides positive morale within the team to motivate and lead successfully
- Participates in hiring decisions, coordinates reviews, provides feedback for quality and performance improvement activities
- Serve and chairs on committees and departmental projects as needed
- Able to function competently, efficiency and effectively under stress
- Monitors productivity and participates in budgeting/supplies/costs
- Maintain current certifications of ACLS, PALS, and BLS
- Current certifications for NAPPI, NIHSS, RN-BC, and FEMA
Patient Care Technician/Secretary
University Hospital Elyria Medical Center
09.2009 - 05.2012
Education
Proud Owner of LifeCoachGales – Life Coaching Practice -
MSN Capella University
02.2023
Psychology First: Supporting Yourself and Others During Covid Certification Psychiatric and Mental Health Nurse Certification ANCC Certification ID 20202015635 expiration 9/26 -
11.2019
BSN -
Ohio University
5.2015
Associates - Nursing RN
Lorain County Community College
05.2012
Skills
- Patient Health Information Access
- Patient Advocacy
- Patient Care Planning
- Medical Issues Management
- Project Implementation
- Rehabilitative Nursing
- Staff Performance Evaluation
- Interdisciplinary Care
- Clinical Issues Understanding
- EMR Systems
- Nursing Staff Supervision
- Operational Standards
- RN Case Management
- Corrective Action Plans
- Pharmacologic Intervention
- Daily Audits
- Sterile Processing
- Medication Side Effect Knowledge
- Utilization Management
- Facility Oversight
- Resource Allocation
- Nurse Leadership
- Patient Education
- Electronic Charting
- Federal Guidelines
- Patient and Family Advocacy
- Medical and Clinical Supervision
- Discharge Planning
- Medicare Compliance
- Care Planning
- Staff Education
- Care Planning and Management
- Care Coordination
- Health Information Systems (HIS)
- Patient Care
- Clinical Quality Improvement
- Team Recruitment
- Clinical Staff Management
- Team Development
- Coaching and Mentoring
- Compliance Advisory
- HIPAA Guidelines
- Compliance Monitoring
- Staff Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Float Pool Nursing Supervisor
St. Francis Bon Secours
01.2023 - Current
Nursing Supervisor
University Hospitals Of Cleveland
05.2018 - 01.2023
Department Clinical Coordinator
Emergency
04.2017 - 05.2018
Charge Nurse Liaison ED PRN, Registered Nurse
University Hospital Elyria Medical Center
10.2014 - 01.2023
Patient Care Technician/Secretary
University Hospital Elyria Medical Center
09.2009 - 05.2012
Proud Owner of LifeCoachGales – Life Coaching Practice -
MSN Capella University
Psychology First: Supporting Yourself and Others During Covid Certification Psychiatric and Mental Health Nurse Certification ANCC Certification ID 20202015635 expiration 9/26 -
BSN -
Ohio University
Associates - Nursing RN
Lorain County Community College
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