Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Kyva J. Brotzman

Sterling

Summary

I'm a detail-oriented and customer-focused IT professional with a solid background in computer software, troubleshooting, and systems administration. I specialize in quickly resolving hardware, software, and network issues to reduce downtime and keep things running smoothly for users. With experience supporting a wide range of end-users in fast-paced environments, I’m committed to delivering excellent service and clear, effective communication. I'm excited to bring my technical skills and team-first mindset to support the IT operations and the vital services it provides to the community.

Knowledgeable HVAC Apprenticeship. Demonstrated ability to install, maintain, and repair HVAC systems with focus on quality and efficiency. Proven track record of diagnosing and resolving technical issues to enhance system performance. Applied critical thinking and problem-solving skills to ensure optimal operation and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Maintenance/Warehouse Loader

Belmont County Club
08.2025 - Current
  • Ensured accurate inventory management through regular cycle counts and stock checks.
  • Maintained cleanliness and organization of warehouse space to enhance safety protocols.
  • Trained new employees on safe handling procedures and equipment operation techniques.
  • Monitored equipment performance, reporting any maintenance needs promptly for resolution.
  • Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
  • Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.

Server

First Watch
04.2025 - 09.2025
  • Welcome guests in a warm and friendly manner.
  • Greet the table within 2 minutes with a smile, a pot of coffee and readiness to take the order.
  • Deliver an exceptional experience by taking accurate orders and ensuring timely food delivery.
  • Deliver the food to the table with a sense of urgency.
  • Table touch after 2 bites to ensure the customers are pleased and have everything they need.
  • Maintain cleanliness and organized dining area in compliance with health and safety standards.
  • Provided exceptional customer service, enhancing guest satisfaction through attentive and friendly interactions.

Server/Host/Food runner/Expo/Busser

The Bungalow Lakehouse
07.2020 - 05.2025
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took accurate food and drink orders, communicated them effectively to the kitchen, and ensured timely and correct delivery.
  • Addressed and resolved customer inquiries and concerns promptly to ensure a positive dining experience.
  • Processed transactions, handled cash and credit card payments, and managed tips efficiently.
  • Maintained comprehensive knowledge of the menu, including daily specials, to inform and assist customers in making informed choices.
  • Greeted and seated guests in a friendly and professional manner, managing waitlists and reservations to optimize seating efficiency.
  • Answered phone calls, took reservations, and managed seating charts to accommodate both walk-ins and reservations.
  • Acted as a liaison between the kitchen and the dining area, ensuring that food was prepared and delivered to guests in a timely manner.

Education

Associate of Science - Computer Science major

George Mason University
Fairfax, VA
05.2024

Associate of Science - Computer science major

Norfolk State University
Norfolk, VA
05.2023

Skills

  • Health/safety training
  • Critical thinking
  • Able to guide users through troubleshooting steps with patience, ensuring minimal disruption to workflow
  • Diagnosing and resolving a wide range of hardware, software, and network issues across devices
  • Multitasking
  • Ohm's law
  • Strong ability to communicate technical solutions clearly to non-technical users
  • Time management
  • Teamwork/leadership
  • Technical troubleshooting
  • System troubleshooting
  • Power tool operation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Gym Workouts
  • Outdoor Recreation
  • I like working with my hands and fixing things
  • Woodworking
  • Playing Sports
  • Volunteer Work
  • Wine Tasting
  • Blockchain Technology and Cryptocurrency

Timeline

Maintenance/Warehouse Loader

Belmont County Club
08.2025 - Current

Server

First Watch
04.2025 - 09.2025

Server/Host/Food runner/Expo/Busser

The Bungalow Lakehouse
07.2020 - 05.2025

Associate of Science - Computer science major

Norfolk State University

Associate of Science - Computer Science major

George Mason University

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