Kywana Crafton
Springfield
Summary
An interesting position with a growing company, where I can utilize my skills.
Professional worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Harvest Market
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Redeem coupons and Vouchers
- Assist customers to their cars with their groceries as needed
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Laundry Attendant
State House Inn
03.2022 - 09.2022
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Inside Sales
Solomon Colors
07.2021 - 12.2021
- Trained new team members on company products, services, and best practices for inside sales success.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Trained junior inside sales representatives in best practices for prospecting, qualifying leads, and closing deals efficiently.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Picking reading literature and samples on Decorative concrete, concrete stencils and Stains
- Packing items/samples in proper shipping packaging
- Weighing literature/samples using a Digital Postage scale for shipping labels
Online Personal Shopper
Walmart
08.2020 - 09.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Direct Support Professional
Individual Advocacy Group
01.2019 - 06.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Cashier
Cafe Andiamo
10.2017 - 01.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier / Waitress
Denny's
09.2016 - 09.2018
- Greeting customers with a smile as they enter the restaurant. While escorting them to their tables
- Present menus to customers and answer questions about menu items, making recommendations upon request
- Taking hand written food and drink orders, memorize orders, and enter them into computers for transitional staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect Payments from customers
Teller
1st Currency Exchange
10.2013 - 07.2016
- Greeting clients with a smile as they entered the facility / drive up
- Cash clients checks after verifying photo and signatures
- Taking photos and entering new clients info
- Collect loans and bill payments
- Answer multiple phone lines
- Count cash at the beginning and end of each shift
- Notaries
- Balance currency, cash and checks in cash drawer at the end of shift
- Knowledge of alphanumeric sequencing
Access Driver
Springfield Mass Transit
01.2016 - 03.2016
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
- Park vehicles at loading areas so that passengers can board
- Inspect vehicles and check gas, oil, and water levels prior to departure
- Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly using the wheelchair system, help carry baggage, and answer questions about bus schedules or routes
- Record information, such as cash receipts and ticket fares, and maintain log on computer tablet
- Collect tickets or cash fares from passengers
- Regulate heating, lighting, and ventilating systems for passenger comfort
- Report delays or accidents
- Performing for or Working Directly with the Public
- Getting Information
- Performing General Physical Activities
- Making Decisions and Solving Problems
- Documenting/Recording Information
- Analyzing Data or Information
- Experience with: AOL MapQuest, Microsoft MapPoint, Passenger buses, Portable fire extinguishers, Powered service doors, Rear lifts, Two way radios, Wheelchair lifts
Cashier / Waitress
The Feed Store
07.2008 - 01.2015
- Greeting customers with a smile as they entered the restaurant
- Telling customers the Specials of the day, while taking and written orders
- Escorting customers to their tables and making sure the tables are clean and tidy
- Serving beverages, food and hot soups
- Cashing customers out using a register, taking cash credit/debit card or gift cards
- Light maintain work
Activity Specialist
The Boys and Girls Club
07.2008 - 06.2011
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Complete and maintain time and attendance forms and inventory lists
- Encourage participants to develop their own activities and leadership skills through group discussions
- Provide for entertainment and set up related decorations and equipment
- Getting Information
- Coordinating the Work and Activities of Others
- Scheduling Work and Activities
- Resolving Conflicts and Negotiating with Others
- Making Decisions and Solving Problems
- Documenting/Recording Information
Education
GED -
Lawrence Adult
Springfield, IL01.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Refunds and exchanges
- Honest and dependable
- Problem-solving
- Receipt handling
- Checkout monitoring
- Credit and cash transactions
- Product knowledge
- Merchandise exchange
- Scanner operations
- Online orders preparation
- Gift card handling
- Sales transactions
- Basic math
- Credit card processing
- Training and onboarding
- Data entry
- Empathy and patience
- Clear communication
- Multitasking and organization
- Liquor law compliance
- Proficient in [software]
- Staff mentoring
- Loyalty program promotion
- Identification checks
Accomplishments
- Trained and mentored 4 employees.
- Employee of the Month 2025
Certification
- Certification in Housekeeping - 2016
- Certification in Front Desk - 2016
Timeline
Cashier
Harvest Market
08.2022 - Current
Laundry Attendant
State House Inn
03.2022 - 09.2022
Inside Sales
Solomon Colors
07.2021 - 12.2021
Online Personal Shopper
Walmart
08.2020 - 09.2021
Direct Support Professional
Individual Advocacy Group
01.2019 - 06.2021
Cashier
Cafe Andiamo
10.2017 - 01.2019
Cashier / Waitress
Denny's
09.2016 - 09.2018
Access Driver
Springfield Mass Transit
01.2016 - 03.2016
Teller
1st Currency Exchange
10.2013 - 07.2016
Cashier / Waitress
The Feed Store
07.2008 - 01.2015
Activity Specialist
The Boys and Girls Club
07.2008 - 06.2011
GED -
Lawrence Adult
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