Ky’Yale Porter
Grand Prairie,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and leasing consultancy, notably with A-LIST APARTMENT STAFFING. Excelled in conflict resolution and tenant relations, enhancing occupancy rates and customer satisfaction. Skilled in Microsoft Office Suite and CRM software, demonstrating adaptability and innovative problem-solving. Proven track record of developing and implementing effective sales and marketing strategies to drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant - Temp
A-LIST APARTMENT STAFFING: GREENS OF HICKORY TRAIL
09.2024 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Planned special events such as lotteries, dedications and project tours.
- Completed annual rent calculations using housing database software.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Customer Service Rep
BRINKS HOME SECURITY
02.2023 - 07.2024
- Resolved customer problems to avoid escalation
- Interpreted coded alarm signals received from customers' monitoring system
- Assisted in cancelling the dispatch of authorities to customers' addresses in the event of a false alarm
- Handled billing disputes and small collections
- Provided basic alarm system troubleshooting
- Processed customer requests for yard signs and insurance certificates
- Promoted self-service options and assisted with website troubleshooting
- Followed up with alarm service technicians regarding job tickets
- Helped customers with the installation and troubleshooting of cameras, battery replacements, and other components.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
Care Specialist (business Credit Cards)
TRUIST
04.2022 - 02.2023
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Call Center Representative
W5GOLF
06.2018 - 04.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Mobile Expert
T-MOBILE
11.2016 - 06.2018
- Helped customers with their shopping experience
- Assigned technicians to visit customers' homes if their issues couldn't be resolved over the phone
- Provided recommendations on upgrades to customers' home security alarm or home automation.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor Of Business Administration - Business And Managerial Economics
TARRANT COUNTY COLLEGE
Arlington, TXDiploma - General Studies
ARLINGTON HIGH SCHOOL
Arlington, TX05.2017
Skills
- Microsoft Word
- Adaptability
- Innovative
- Analytical
- Microsoft Outlook
- Computer Savvy
- Communication Skills
- Interpersonal
- Self-motivation
- Sales
- Time Management
- Strategic Planning
- Microsoft Excel
- Banking
- Operating Systems
- Technical Support
- Microsoft Windows Server
- Leasing Terms and Specifications
- Resident assistance
- Reporting and Correspondence
- Sales and marketing aptitude
- Paperwork Processing
- Scheduling
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Hospitality and accommodation
- CRM Software
- Customer Relations
- Credit card payment processing
- Banking operations support
- Sales closing
- Multi-Task Management
- Microsoft Office Suite
- Customer consulting
- Training development aptitude
- Data Entry
- Financial product knowledge
- Client Confidentiality
- Transaction Processing
- Sales proficiency
- Credit solutions guidance
- De-Escalation Techniques
- Money handling abilities
- POS Systems and Ordering Platforms
- Adaptability and Flexibility
- Customer Data Confidentiality
- Project management abilities
- Analytical Thinking
Certification
Food Handler Certification
City
Grand Prairie
State
TX
Zip
75050
Phone
(940) 358-2355, (903) 231-3372
Personal Information
Relocation: Anywhere
Timeline
Leasing Consultant - Temp
A-LIST APARTMENT STAFFING: GREENS OF HICKORY TRAIL
09.2024 - Current
Customer Service Rep
BRINKS HOME SECURITY
02.2023 - 07.2024
Care Specialist (business Credit Cards)
TRUIST
04.2022 - 02.2023
Call Center Representative
W5GOLF
06.2018 - 04.2022
Mobile Expert
T-MOBILE
11.2016 - 06.2018
Food Handler Certification
Bachelor Of Business Administration - Business And Managerial Economics
TARRANT COUNTY COLLEGE
Diploma - General Studies
ARLINGTON HIGH SCHOOL
Similar Profiles
Debra WillisDebra Willis
LPN at Greens Of HickoryLPN at Greens Of Hickory
Alison ZavalaAlison Zavala
Receptionist at the Greens at HickoryReceptionist at the Greens at Hickory
Micah EverettMicah Everett
Mental Health Technician at Hickory Trail HospitalMental Health Technician at Hickory Trail Hospital