Lucero Teran
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
In Home Caregiver
All In the Family LLC
Mesa, USA
2023.01 - Current
- Monitored environments to ensure safety and well-being of all participants
- Administered first aid to individuals in need during emergencies
- Supervised children during activities to promote safety and support engagement
- Facilitated activities to support child development milestones
- Assisted with meal preparation to provide nutritious options for children
Loan Analyst
Evergreen Note Servicing
Phoenix, USA
2023.04 - 2026.04
- Analyzed loan applications for compliance with regulatory requirements and company policies.
- Evaluated borrower financial statements to determine creditworthiness and associated risk factors.
- Conducted regular audits of loan files to ensure accuracy and completeness.
- Compiled comprehensive reports on loan portfolio performance, enabling informed management decisions.
- Oversaw loan performance reviews to confirm adherence to relevant laws and regulations.
- Collected and checked borrower income, credit history and employment information.
- Set up debt payment plans based on client credit, income and assets.
- Maintained loan servicing software for accurate data entry and record-keeping tasks.
- Provided support in the preparation of presentations regarding new products or services offered by the organization's lending division.
Operation Analyst
Bank of America
Phoenix, USA
2022.08 - 2023.02
- Certified student accounts, ensuring accuracy of financial records and compliance.
- Reviewed student accounts for accuracy while providing assistance through phone inquiries.
- Review IRS forms for foreign students.
Hotline Specialist ll
JPMorgan Chase
Phoenix, USA
2019.12 - 2022.04
- Answered title-related inquiries promptly, ensuring timely resolution for clients.
- Maintained communication with non-managed title companies to facilitate seamless transactions.
- Updates MPX with all necessary title information, fees, and credits.
- Completes the dual controls for wire instruction.
- Reviewed fees and transaction information in MPX and requested information prior to loan closing.
- Followed up on mortgage insurance (MI) and title orders exceeding service level agreements (SLA), ensuring compliance and timely processing.
- Prepares the closing Figures prep packages, and works closely with non-managed settlement agents to obtain fees and transaction information to draft the closing disclosure.
Support Specialist Contract II
Robert Half Management/JPMorgan Chase Bank
Phoenix, USA
2017.09 - 2018.02
- Consistently and independently applies learning and new approaches to achieve results.
- Delivered high-quality results beyond expectations while seeking opportunities to add value and take on additional responsibilities.
- Facilitated communication among Client Care Specialists, Home Lending Advisors, and Underwriters to ensure accurate and timely loan processing.
- Provide critical research of the operations support team's direct to underwriting (DTU), homeowners insurance (HOI), written verification of employment(WVOE), verbal verification of employment (VOE) and payoff teams to compile information to aid the closing department in expediting closings for mortgage loans.
Education
High School Diploma -
Diamondback Education Academy
Phoenix, AZBilling And Coding -
Fortis College
Phoenix, AZSkills
- Bilingual Spanish
- Time management
- Safety monitoring
- Child supervision
- Project management
- Effective communication
- Team leadership
- Problem solving
Certification
• CPR Certification
• Certified Professional Coder
• Certified Professional Coder
Languages
Spanish, Read, Write, Speak
Timeline
Loan Analyst
Evergreen Note Servicing
2023.04 - 2026.04
In Home Caregiver
All In the Family LLC
2023.01 - Current
Operation Analyst
Bank of America
2022.08 - 2023.02
Hotline Specialist ll
JPMorgan Chase
2019.12 - 2022.04
Support Specialist Contract II
Robert Half Management/JPMorgan Chase Bank
2017.09 - 2018.02
High School Diploma -
Diamondback Education Academy
Billing And Coding -
Fortis College