Lexy Gutierrez
Rio Grande City,TX
Summary
Aspiring to attain a position in health care that effectively utilizes skills and education, contributing to others' well-being while gaining valuable experience and advancing career in nursing.
Overview
4
4
years of professional experience
Work History
Team Trainer
Whataburger Restaurants L&c
Rio Grande City, Texas
08.2023 - 09.2024
- Trained new team members on customer service standards and operational procedures.
- Supervised employee performance, offering constructive feedback to refine skills.
- Guided team in implementing best practices for exceptional customer service.
- Assisted management in streamlining the onboarding process for new hires.
- Ensured training activities complied with health and safety regulations.
- Mentored crew members, enhancing overall team performance.
- Led by example, embodying company policies and demonstrating desired behaviors.
Cashier
Whataburger Restaurants L&c
Rio Grande City, Texas
07.2021 - 08.2023
- Processed payments efficiently using cash, checks, credit cards, gift cards, and automatic debits.
- Issued receipts and provided accurate change to customers.
- Greeted customers warmly and addressed inquiries regarding products and services.
- Delivered excellent customer service to elevate guest experience.
Shift Leader
Church's Chicken
Rio Grande City, Texas
07.2020 - 08.2021
- Managed inventory levels and enforced stock rotation procedures for optimal supply management.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Ensured compliance with health regulations and maintained cleanliness in food preparation areas.
- Collaborated with management to optimize staff schedules based on demand fluctuations.
- Delegated tasks to employees while monitoring activities for timely completion.
- Supervised cleaning of dining areas, restrooms, and kitchen equipment to ensure safety and sanitation.
- Trained team members on service standards and food safety protocols to enhance operational efficiency.
- Uphold company standards and compliance requirements across all operations.
Education
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley
Edinburg, TX05-2026
Skills
- Patient care and compliance
- Electronic health records management
- Team building and training
- Customer service excellence
- Bilingual: English and Spanish
- Microsoft Office proficiency
Timeline
Team Trainer
Whataburger Restaurants L&c
08.2023 - 09.2024
Cashier
Whataburger Restaurants L&c
07.2021 - 08.2023
Shift Leader
Church's Chicken
07.2020 - 08.2021
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley