Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
Generic

Katie Layman

Sewell,NJ

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team and individual environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

16
16
years of professional experience

Work History

Claims Specialist

Liberty Mutual
02.2023 - 06.2025
  • Enhanced customer satisfaction by effectively managing a high volume of claims and maintaining positive relationships with claimants.
  • Streamlined claim processing procedures, resulting in improved efficiency and strengthened customer trust.
  • Maintained rigorous attention to detail in claim documentation, facilitating accurate and expedited service to claimants.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

Records Retrieval Agent

Cotiviti
11.2022 - 02.2023
  • Implemented strategies to streamline data retrieval processes, resulting in enhanced efficiency.
  • Collaborated effectively with team members to guarantee punctual delivery of records, contributing to improved productivity.
  • Developed a digital filing system that reduced paper consumption and advanced the company's sustainability objectives.
  • Organized physical and digital files systematically, allowing for quick location and retrieval of necessary documents.
  • Ensured confidentiality and privacy by adhering to strict guidelines when handling sensitive client information during the retrieval process.

Mortgage Loan Processor

TD Bank
06.2021 - 10.2022
  • Processed and closed an average of 20 mortgage loans monthly, ensuring strict adherence to deadlines and regulatory guidelines.
  • Enhanced communication channels with borrowers, lenders, and real estate agents, facilitating efficient transaction coordination.
  • Streamlined document verification processes, expediting loan approvals and improving customer satisfaction.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.

Mortgage Loan Set Up Specialist

HNE
10.2020 - 04.2021
  • Streamlined the mortgage loan setup process, achieving compliance with industry regulations and enhancing operational efficiency.
  • Collaborated effectively with cross-functional teams to maintain accuracy and quality in loan setups.
  • Implemented innovative solutions that resulted in a significant reduction in loan setup times.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Paraprofessional

Montgomery Public Schools
08.2016 - 08.2020
  • Fostered academic progress and social development for special needs students through tailored in-class support.
  • Ensured student comprehension and task completion by providing one-on-one assistance during lessons.
  • Acted as a key liaison to facilitate effective communication and address concerns among students, teachers, and parents, while coordinating appropriate educational accommodations.

Paraprofessional

Voorhees Township Public Schools
09.2015 - 06.2016
  • Enhanced student comprehension and task completion by providing tailored support to special needs students, fostering both academic and social development.
  • Established effective communication links between students, educators, and parents, contributing to the resolution of concerns and the coordination of required accommodations.

Debt Collection Representative

MRS BPO LLC
11.2009 - 08.2015
  • Analyzed debtor accounts to develop tailored communication strategies, resulting in enhanced repayment success.
  • Provided solutions to debtors with empathy, facilitating obligation fulfillment while preserving positive relationships.
  • Managed debt collection activities, maintaining strict compliance with policies and ensuring debtor satisfaction.

Education

General Studies - General Studies

Burlington County College
Mt. Laurel, NJ
05.2003

Skills

  • Customer Assistance
  • Attention to Detail
  • Customer Service
  • Microsoft Office
  • Encompass
  • Problem Solving
  • Multitasking
  • Empathy
  • Time Management
  • Conflict Resolution
  • Active Listening
  • Computer Skills
  • Research Skills
  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work from home optionWork-life balanceCareer advancementCompany Culture

Quote

Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James

Timeline

Claims Specialist

Liberty Mutual
02.2023 - 06.2025

Records Retrieval Agent

Cotiviti
11.2022 - 02.2023

Mortgage Loan Processor

TD Bank
06.2021 - 10.2022

Mortgage Loan Set Up Specialist

HNE
10.2020 - 04.2021

Paraprofessional

Montgomery Public Schools
08.2016 - 08.2020

Paraprofessional

Voorhees Township Public Schools
09.2015 - 06.2016

Debt Collection Representative

MRS BPO LLC
11.2009 - 08.2015

General Studies - General Studies

Burlington County College

Similar Profiles

CREATE PROFILE