Assisted team in project coordination and scheduling tasks effectively.
Supported data analysis efforts by gathering relevant information from various sources.
Client session observation
Client collaboration and sessions
Park Monitoring
Funbox
Newport News, Virginia
04.2025 - 06.2025
Monitored park activities to ensure safety and compliance with rules.
Assisted guests with park navigation and provided information on attractions.
Enforced park regulations to maintain a safe and enjoyable environment.
Conducted regular inspections of facilities for cleanliness and maintenance needs.
Greeted visitors upon arrival at the park entrance gate.
Ensured that no alcohol was present within designated areas of the park.
Cleaned and maintained public areas, removed snow and collected trash and litter.
Owner/Operator
N & J Virtual Services
Newport News, VA
04.2023 - 07.2024
Answer Inbound calls to assist members by scheduling NonEmergency Medical Transportation (NEMT).
Easily manage stress, able to work under pressure, and adapt to adverse situations.
Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility, and more.
Move from one call type to another using the Function Keys in the client's proprietary scheduling and contract management system.
Collaborate with various internal departments to address and resolve transportation and eligibility issues effectively.
Outreach Assistant
The Focus Center
Norfolk, VA
02.2021 - 05.2021
Documented outreach sessions and student progress in the student information system.
Assisted students with identification of long and short-term goals, career plans, and college choices.
Provided outreach to students and developed linkages with public and private educational institutions.
Receptionist
Tidewater Community College
Virginia Beach, VA
09.2017 - 06.2018
Greeted customers professionally and courteously, assessed their needs, and assisted them as necessary.
Monitored and authorized entrance and departure of employees, students, visitors, and other persons.
Maintained a clean and organized area.
Addressed questions or concerns regarding the institution.
Assistant to the Dean of Students Services
Tidewater Community College
Virginia Beach, VA
01.2017 - 06.2017
Interacted professionally with college officers, faculty, staff, and students.
Confirmed Dean appointments via email or phone calls.
Managed and maintained student records.
Received and disseminated confidential mail and correspondence exercising discretion.
Education
Associate of Science - Social Sciences
Tidewater Community College
Virginia Beach, VA
Virginia Beach, VA
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA
Norfolk, VA
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA
12.2023
Skills
Data Entry
Cleanliness standards
Positive attitude
Cash handling proficiency
Records Management
Answering phone calls
Appointments Setter
Customer Service
Front Desk Receptionist
Microsoft Suite
Timeline
Intern
Release Wellness
05.2025 - Current
Park Monitoring
Funbox
04.2025 - 06.2025
Owner/Operator
N & J Virtual Services
04.2023 - 07.2024
Outreach Assistant
The Focus Center
02.2021 - 05.2021
Receptionist
Tidewater Community College
09.2017 - 06.2018
Assistant to the Dean of Students Services
Tidewater Community College
01.2017 - 06.2017
Associate of Science - Social Sciences
Tidewater Community College
Bachelor of Arts - Psychology
Norfolk State University
Master of Arts - Clinical Mental Health Counseling