Results-driven professional with expertise in office management and operational efficiency. Proven track record in problem-solving and effective communication, ensuring streamlined processes and enhanced team productivity.
Overview
13
13
years of professional experience
Work History
SENIOR ASSISTANT SITE MANAGER
Ricoh USA
Brooklyn
12.2017 - Current
Coordinated administrative tasks to support operations and improve team efficiency.
Maintained accurate records and files to support compliance with internal policies.
Implemented office procedures to improve workflow and reduce redundancies in tasks.
Reviewed incoming emails and responded or forwarded them to the appropriate personnel.
Developed and maintained database systems for tracking project progress, budgets, resources.
Handled confidential information with discretion, adhering to privacy policies and regulations.
Oversaw the maintenance of office equipment and technology, coordinating repairs and upgrades as needed.
Implemented filing and organizational systems to enhance office efficiency and document management.
Conducted periodic inventory audits to ensure accuracy and accountability of office assets.
Provided training and guidance to junior administrative staff, enhancing team skills and performance.
Monitored and responded to executive emails, prioritizing urgent communications and facilitating timely responses.
Gathered and sorted data for reports and files.
Received and distributed mail, letters and packages.
Reviewed and approved vendor invoices.
Stocked inventory and ordered office and kitchen supplies.
Monitored office services mailbox for business support needs and requests.
Trained staff on operational procedures and safety protocols for optimal performance.
Managed daily operations of the site, including staff and contractors.
Established policies, procedures and guidelines for the operation of the site.
Modified plans in response to delays, bad weather, or construction site emergencies.
Scheduled maintenance tasks and ensured all equipment was functioning properly.
OPERATIONS MANAGER SPECIALIST III
KeyBank National Association
Brooklyn
06.2012 - 12.2017
Coordinated daily operations to ensure efficient workflow within the branch.
Implemented process improvements to enhance service delivery and customer satisfaction.
Trained new employees on operational procedures and best practices.
Assisted in compliance audits to maintain regulatory standards and policies.
Facilitated communication between departments to streamline operations and resolve issues.
Oversaw inventory management of office supplies and equipment for the branch.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Formed and sustained strategic relationships with clients.
Provided training for new staff on operational procedures and policies.
Education
Some College (No Degree) - OFFICE MANAGEMENT/FINANCIAL ACCOUNTING
Cuyahoga Community College
Cleveland, OH
Skills
Office management
Document management
Vendor invoicing
Operational efficiency
Problem solving
Effective communication
Confidential information handling
Mail distribution
Basic mathematics
Expert in FedEx Ship Manager software
Basic accounting
References
References available upon request.
Timeline
SENIOR ASSISTANT SITE MANAGER
Ricoh USA
12.2017 - Current
OPERATIONS MANAGER SPECIALIST III
KeyBank National Association
06.2012 - 12.2017
Some College (No Degree) - OFFICE MANAGEMENT/FINANCIAL ACCOUNTING