Latoya Pearson
Woodbridge,VA
Summary
Motivated Security professional with 20 years of Security experience with 7 years of leadership, management, physical and personnel security experience. Consistently performs above and beyond expectations in high stress situations. Lead peers and subordinates towards goals by fostering a teamwork oriented environment. Strong interpersonal and communication skills, integrity, and dedication.
Overview
7
7
years of professional experience
Work History
Assistant Client Portfolio Manager
Allied Universal
Washington, DC
03.2024 - Current
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
- Communicate high service level expectations consistently to team members to ensure client and employee satisfaction and retention
- Manage delivery of services through subordinate team and fill in for them and the Client Portfolio Manager in their absence or as requested or required.
- Enforce Allied policies as outlined by the handbooks and executive memos
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
- Maintain confidentiality of all information and data
- Assist in coordinating the day-to-day team effort of the Client Portfolio Manager and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
- Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
- Perform other related duties and responsibilities as assigned or required by the Client Portfolio Manager.
Security Quality Assurance Manager
Allied Universal
Washington, DC
11.2023 - 03.2024
- Supervised day to day security operations of assigned client site.
- Managed team of security officers, site and/or shift supervisors including training, coaching, development and support.
- Build, improve and maintain effective relationships with both client and employees.
- Ensure all required reporting and contract compliance requirements are met.
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
- Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
- Enforce Allied Universal policies as outlined in handbooks, executive memos and on portal.
- Conduct post inspections to ensure that Officers are meeting required client expectations. (Knowledge of post, uniform and grooming requirements).
- Other management responsibilities as determined by leadership.
Security Director
PSC Security/Allied Universal
Washington, DC
06.2021 - 11.2023
- Supervised day to day security operations of assigned client site.
- Managed team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
- Recorded incident reports with detailed accounts of occurrences.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Created detailed reports on security incidents, providing actionable insights for management review and decision-making purposes.
- Monitored property and investigated areas of suspicion.
- Responded swiftly to security incidents and effectively resolved security issues.
- Evaluated security systems and procedures to identify areas for improvement.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Kept team compliant with security protocols and appearance standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Established a culture of safety-first mindset among employees.
- Completed payroll, reports and all documentation for operations and administration.
- Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Video Operations Supervisor
Kastle Systems
Falls Church, VA
11.2019 - 06.2021
- Directly supervised a team of 5 Video Security Operation Center Operators.
- Real time management of Call Center personnel to meet departmental goals.
- Maintained readiness of Operation Center equipment including coordinating with IT to keep equipment as needed.
- Fielded escalated calls and issues with customers and research causes and solutions to meet customer expectations.
- Provided training to staff on new processes or procedures.
- Interacted with management on all levels to solve any customer issues.
- Conducted payroll.
- Interfaced and coordinated with onsite Security as well as Police to resolve any criminal activities taking place.
Operations Manager
SecTek
Reston, VA
06.2017 - 08.2019
- Oversaw 62 contracts collectively from Virginia, Maryland, Washington D.C., North Carolina, South Carolina, and Georgia in which 16 are 24x7 sites.
- Oversaw 1 Area Manager, 1 field supervisor, and 8 Site Supervisors.
- Conducted payroll for 51 contracts utilizing EHUB and WinTeam.
- Managed master schedules and working schedules in WinTeam to ensure proper staffing is provided based on contractual agreement.
- Reviewed weekly budget for overtime, and labor cost.
- Reviewed and approved weekly, semi-monthly, and monthly invoices prior to the accounting department sending invoices out for payment.
- Weekly / Monthly client visits to ascertain Officer Performance, issues and concerns, as well as invoicing questions or concerns.
- Utilized recruiting tool Breezy to source for candidates.
- Conducted interviews with all candidates prior to starting the contract.
- Ordered new hire uniforms additionally order replacement items and deliver them to sites.
- Conducted site visits to check on Officer performance, health and welfare, uniforms, and site readiness (i.e., training) weekly.
- Traveled to North Carolina and South Carolina once monthly to conduct site visits and client visits.
- Managed tracker to ensure state compliance is met for licensing.
- Conducted CPR classes for existing and new contracts based on need.
- Conducted monthly Operations Meetings in absence of VP of Operations.
- Fielded phone calls from clients and employees to address and correct any issues that may arise.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2001
Skills
- Communication skills
- Interpersonal skills
- Customer Service skills
- Scheduling
- Payroll (WinTeam/EHUB)
- Compliance
- Military Law Enforcement skills
- Supervisory/Managerial skills
- MS Office
- IT skills (Network Certified/Security CE (Expired Cert)
- CPR/First Aid skills (Former Instructor)
Timeline
Assistant Client Portfolio Manager
Allied Universal
03.2024 - Current
Security Quality Assurance Manager
Allied Universal
11.2023 - 03.2024
Security Director
PSC Security/Allied Universal
06.2021 - 11.2023
Video Operations Supervisor
Kastle Systems
11.2019 - 06.2021
Operations Manager
SecTek
06.2017 - 08.2019
High School Diploma -
Mount Vernon High School