Latisha Thompson

• Entered heart monitor transmissions information daily.
• Spoke and worked with Pacemaker, Defibrillator and ILR patient's daily for various reasons.
• Maintained a safe work environment by strictly adhering to HIPPA protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues

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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Logged call information and solutions provided into internal database.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.