L.A. Bruno
Perris,CA
Summary
Goal-oriented Manager with 20+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding company goals and standards. Charming people-person skilled in communication and collaboration for best-in-class service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Distribution Coordinator II (Warehouse Manager)
Zenith Logistics Inc. (JB Hunt Logistics Final Mil
Riverside, California
03.2024 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Enhanced safety measures, conducting thorough risk assessments.
- Improved product quality by overseeing strict quality control procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved inventory accuracy with rigorous audit practices.
Customer Service Manager
Lowe's
Mira Loma, CA
01.2015 - 01.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Assistant Manager of Merchandising
Home Depot
Rialto, CA
03.2009 - 08.2013
- Developed productive relationships with key account holders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Executed Human Resources functions continually from employee acquisition, disciplinary actions, pay roll and much more.
Night Operations Assistant Store Manager
Home Depot
Chino, Rialto, San Bernardino , Calif.
10.2003 - 03.2009
- Assisted in recruiting, hiring and training of team members.
- Collaborated with assistant managers to open and close bookkeeping office, handle large transactions and manage inventory.
- Supervised daily operations of multi-million dollar shipping/receiving operations.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Education
Associate of Science - Business Management
Mt San Antonio College
Walnut, CA12.1996
Skills
- Six Sigma Methodologies
- Workflow Management
- Policy Enforcement
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Shrinkage Control
- Inventory Accuracy
Career Achievements
- Throughout my career I have helped in the advancement of many of my associates growth into leadership roles (4 supervisors and 5 managers) giving them the tools needed, inspiration, guidance and challenging them to there limits in some cases, but most importantly giving them there just do and accolades when earn so the other leaders know there worth.
- Became the lead/liaison of the Night Operation Assistant Managers for the district (11 stores) in my 3rd, 4th and 5th year in position which entailed all communication, implementation of new processes and monthly meetings for the district.
- Best performing store for 4 years (beat % to sales by an avg. of 8% , beat margins 4.6, beat shrink goal by .6, customer satisfaction and safety metrics exceeded 6 years straight.) with my oversight of 4 departments.
- Top #3 multiple times and number #1 twice in efficiency (inside/outside receiving, inventory teams/IMA's, and pallets worked per hour) with teams running from 20 - 27 associates that were directly under my supervision.
- Created a signage protocol with freight team for three of the heavy machinery departments, the process became SOP for the district and not soon for the region with that level making some changes to many template. Even though I liked mine better.
Certification
Six Sigma Black Belt (CSSBB ) Aveta Business Institute (Certified)
Six Sigma Green Belt (CSSGB ) Aveta Business Institute (Certified)
Six Sigma Yellow Belt Aveta Business Institute (Certified)
Six Sigma White Belt Aveta Business Institute (Certified)
Problem Solving Techniques (PSTCP ) Management and Strategy Institute (Certified)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offQuote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Distribution Coordinator II (Warehouse Manager)
Zenith Logistics Inc. (JB Hunt Logistics Final Mil
03.2024 - Current
Customer Service Manager
Lowe's
01.2015 - 01.2021
Assistant Manager of Merchandising
Home Depot
03.2009 - 08.2013
Night Operations Assistant Store Manager
Home Depot
10.2003 - 03.2009
Associate of Science - Business Management
Mt San Antonio College
Six Sigma Black Belt (CSSBB ) Aveta Business Institute (Certified)
Six Sigma Green Belt (CSSGB ) Aveta Business Institute (Certified)
Six Sigma Yellow Belt Aveta Business Institute (Certified)
Six Sigma White Belt Aveta Business Institute (Certified)
Problem Solving Techniques (PSTCP ) Management and Strategy Institute (Certified)
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