La-Che' James
Philadelphia,PA
Summary
Have 10+years of customer service and also accounting ,I'm very good with people. Have extensive knowledge of accounting principles, team-oriented accountant who prepares clear, comprehensive financial reports for executive-level management. Flexible person who adapts seamlessly to constantly evolving accounting processes and technologies. Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Detail-oriented bookkeeping professional with 3 years experience applying financial and managerial accounting practices. Excel spreadsheets Customer-oriented Time management Thrives under pressure. Strong problem solver, Solution-oriented Dedicated team player Accounting systems assessment Proofreading Self-starter. Qualified Casino Compliance Rep with 4 years of experience in gaming industry. Expert in compliance regulations with training in investigation and interview tactics. Skilled at litigation support and keeping detailed records.
Overview
13
13
years of professional experience
Work History
Casino Compliance Representative
Pennsylvania Gaming Control Board
Philadelphia, PA
03.2018 - Current
- Serves as liaison and establishes relationships with all levels of law enforcement, casino management, casino staff employees, all PGCB departments and department employees, registered and certified vendors, and all other necessary persons
- Conducts inquires regarding casino operations and secures copies of documents, tapes/discs, reports, logs, etc., that are necessary to ascertain compliance with all laws and regulations
- Engages in practice of ongoing review of slot machine activity to ensure that all machines are functioning as required
- Cooperates with investigation and prosecution of non-criminal violations of Act, regulations, and/or internal controls
- Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements.
- Completed field checks to verify licenses and permits for various business.
- Responds to all patron complaints and questions and attempts to resolve all complaints from patrons in satisfactory and equitable manner;
- Observes gaming floor for suspicious activity and report same into Compliance Incident data base. Provides follow-up as necessary to ensure compliance;
- Serves as on-site representative for Office of Compulsive and Problem Gaming
- Monitors all restrictive access points, all key controls, and regularly reviews jobs compendium for levels of authority and levels of access within casino;
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Revenue Auditor
PARX CASINO, Casino
Bensalem, PA
02.2015 - 03.2018
- Prepare financial data for use in maintaining accounting records by performing following duties Complete audits of table games, slots, cage, food and beverage and following detailed instructions and checklist Prepares excel schedules to support journal entries Verifies and post details of business transactions within business area of company, such as funds received and disbursed, and complete thorough audit
- Identifies and investigates audits, Documents any issues that occur during completion of audit
- Audits for compliance of Gaming Regulations, Internal policies and procedures, and revenue reporting regulations Must pay close attention to numbers and details to make sure there are no errors If any errors are found must complete exception report Balancing and reconciling records maintained Verifying data from audit Read slot machines, also read progressive readings.
- Investigated discrepancies discovered during auditing process
Count Room Attendant
PARX CASINO
Bensalem, PA
12.2010 - 02.2015
- Count daily revenue and also poker chips Collect money from table games and slot games Transfer counted poker chips to bank
- Repair Toshiba familiar with ACSC software operate Toshiba reconcile bad bills Contain a sign in for printing gaming reports
- Help manage Count room when short staffed Make sure all signature have been signed and dated with correct information
- Lift boxes weight from 10 lbs to 60 lbs also push trolley with up to 45 boxes must pay close attention to paper work and make sure all paper work has been filled out properly.
- Performed guest transactions with professionalism and confidentiality
Receptionist/ Scheduler
Christopher's
Philadelphia, PA
08.2010 - 12.2010
- Fax medical documents Answer phone calls and take messages Mail scripts, new patient packets Process referrals Correct all paper work if need Make sure all information in patients chart is accurate Deliver lab reports to doctor if needed Pbsi /St
- Hospital For Children :As Temp.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
Patient Checkout Administrator
St. Christopher's Hospital For Children, Erie Avenue
Philadelphia, PA
02.2010 - 03.2010
- Schedule Appointments Fax Patient Document to other Health Clinics Prep Charts for upcoming appointments taking phone calls over phone or to give info to patients Make sure all paper work is correct Pbsi/ST.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Filling Clerk
St. Christopher's Hospital For Children, Erie Avenue
Philadelphia, PA
10.2009 - 12.2009
- Put patient charts back in filling in alphabetical order take calls for doctors and also take messages from patient's parents Take patient charts to doctors office before they come in for appointment prepped charts for next day appointments.
- Examined, categorized and sorted incoming documents
- Improved physical and digital filing systems with enhancements to organizational strategies
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
ICS Stock Specialist
WAL-MART
Philadelphia, PA
05.2009 - 07.2009
- Put stock or inventory on shelves in store Make sure all inventory were on display shelves for customer help bring in merchandise that was being delivered to store.
- Worked flexible hours across night, weekend and holiday shifts
- Blocked and faced products on displays and shelves in accordance with company policy
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Supported promotional plans by updating signage with price changes
- Assisted customers by finding items quickly to boost store satisfaction rates
Sales Associate
TARGET
Philadelphia, PA
08.2008 - 12.2008
- Processed
- Tagged and distributing inventory to various locations for consumer purchase
- Opened and closed register
- Counted money, separated charge slips, coupons, gift cards, and balanced cash drawers Recommend, selected and helped locate or obtain merchandise based on customer's needs and desires.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Cashier/Stock
GAP INC
Philadelphia, PA
03.2008 - 05.2008
- Received payment by cash, check, credit cards or automatic debit Obtained and received merchandise, totaled bills, accepted payments and made change for customers
- Stocked and arranged merchandise on shelves.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Education
No Degree - Business Management
Eastern Gateway Community College
Steubenville, OH10.2022
High School Diploma -
Northeast High School
Philadelphia, PA07.2008
MEDICAL BILLING TRAINING PROGRAM- CERTIFICATE -
PBSI
Philadelphia, PA08.2009
Skills
- Microsoft Office proficiency
- Microsoft Outlook, Power Point, Word, Excel expert
- Violations and Infractions
- Compliance Assurance
- Licensing Regulations
- Compliance Reporting
- Critical Thinking
- Active Listening
- Medical Terminology, Medical billing
- Customer Service
- Operating cameras, editing videos, interviewing
- Read, reconciling, reporting,
- Mailing scripts, software training, take messages, banking, sales
- Audit Coordination
Timeline
Casino Compliance Representative
Pennsylvania Gaming Control Board
03.2018 - Current
Revenue Auditor
PARX CASINO, Casino
02.2015 - 03.2018
Count Room Attendant
PARX CASINO
12.2010 - 02.2015
Receptionist/ Scheduler
Christopher's
08.2010 - 12.2010
Patient Checkout Administrator
St. Christopher's Hospital For Children, Erie Avenue
02.2010 - 03.2010
Filling Clerk
St. Christopher's Hospital For Children, Erie Avenue
10.2009 - 12.2009
ICS Stock Specialist
WAL-MART
05.2009 - 07.2009
Sales Associate
TARGET
08.2008 - 12.2008
Cashier/Stock
GAP INC
03.2008 - 05.2008
No Degree - Business Management
Eastern Gateway Community College
High School Diploma -
Northeast High School
MEDICAL BILLING TRAINING PROGRAM- CERTIFICATE -
PBSI
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