LA Church

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Notary public

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

*Skip Tracer

Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations

• Coordinated and dispatched a fleet to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time.
• Maintained constant communication with drivers via radio or phone.
• Responded promptly to customer inquiries, resolving issues or concerns.
• Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks.
• Utilized computer software to input data
• Implemented safety protocols and procedures for drivers.
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
• Optimized routing strategies by analyzing traffic patterns.
• Tracked fuel consumption and implemented measures to reduce fuel costs.
• Conducted regular performance evaluations of drivers.
• Developed strong relationships with customers by providing exceptional service experiences.
• Assisted in training new dispatchers on standard operating procedures (SOPs).
• Collaborated with maintenance team to schedule routine vehicle inspections and repairs.
• Implemented a digital communication system between dispatchers and drivers.
• Reduced average response time through the implementation of streamlined dispatching.
• Ensured compliance with Department of Transportation (DOT)
• Developed and implemented contingency plans for unexpected events.
• Improved customer satisfaction by resolving delivery issues promptly and effectively
• Streamlined communication between drivers, warehouse staff, and customers.
• Reduced overtime costs by optimizing driver schedules.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.