La-Dedria Nelson
North Charleston
Summary
Integrity-driven Health Care Professional with 10+ years of experience providing healthcare practice transformations through process assessments and changes to generate lucrative revenue. Adept at streamlining workflow, analyzing clinical data to deduce operational efficiency, and resolving issues while guaranteeing continuous performance improvement and optimization through new projects and implementations. Proven ability to drive business growth and improve efficiencies while maintaining excellent customer service and adherence to regulatory guidelines.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Owner/Commercial Janitorial Cleaner
L And K Enterprise LLC
11.2017 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
Lead Pharmacy Technician
Charleston VA CMOP
08.2006 - 02.2017
- Filling prescriptions and accurate processing of package and shipments daily.
- Filled Pyxis machines and eliminated the risk of incorrect dose measurements by pre-packaging unit dose medications.
- Provided quality assurance on all assigned reporting and data extracts.
- Prepared prescriptions for pharmacist approval by counting, pouring, weighing, compounding medication, and filled 50+ prescriptions daily by locating and dispensing orders precisely and efficiently.
- Compiled patient data regularly and maintained records to guarantee safe and accurate dispense medication.
- Collaborated with data analysts for the purpose of producing effective daily departmental reports.
- Managed team’s daily work list assignments upload and downloads on SharePoint or other sites as assigned.
- Monitored pharmacy medication stock ordering and maintained inventory below budget through accurate planning, purchasing, and cost-effective operation procedures such as 340B programs.
Pharmacy Technician
CVS Pharmacy
09.2002 - 08.2006
- Received and accurately checked written prescriptions, refill requests, and prior authorizations.
- Worked with PBMs and Health Plans to process claims.
Filled prescriptions in a timely matter to ensure patient expectations were met. - Assisted patients with questions, locating items, and referred to pharmacist for consultation.
- Completed insurance claims, insurance overrides, and re-billing of pharmaceutical claims.
- Worked with Marketing and Communications teams to develop solutions and overview of programs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
High School Diploma -
Timberland High School
St.Stephen SC 05.2002
Skills
- Pharmacy and customer records management
- Manual and Automated Medication Dispensing
- Intravenous Admixture Preparation
- HIPAA
- Drug Storage Procedures
- Insurance Knowledge
- Purchasing
- Workflow Optimization
- FDA Drug Safety Guidelines
- Drug inventory management
- Receiving incoming supplies
- FDA and ICH Guidelines
- Medicare and Medicaid process
- Drug Formulation and Compounding
- Assisting pharmacists
Timeline
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
Owner/Commercial Janitorial Cleaner
L And K Enterprise LLC
11.2017 - Current
Lead Pharmacy Technician
Charleston VA CMOP
08.2006 - 02.2017
Pharmacy Technician
CVS Pharmacy
09.2002 - 08.2006
High School Diploma -
Timberland High School