Laqueshia Hodges
Clermont,FL
Summary
Dedicated Customer Service Representative backed with more than 10 years experience in customer relations .Excellent interpersonal and communication skills, both verbal and written. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues, And working as a team to reach personal and business goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Waste Managment
Orlando, FL
01.2024 - Current
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, while maintaining a calm and friendly demeanor.
- Communicates with supervisors, operations and dispatch in regards to service issues/ concerns.
- Assists with the processing of payments, refunds and other billing tasks as necessary.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Bed Bath & Beyond
Ocoee, FL
10.2018 - 03.2020
- Answered inbound calls, chats and emails to facilitate customer service In a high call volume call center.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Provided order status/updates
- Tracking Packages
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Administrative Assistant
Florida Hospital
Orlando, FL
04.2012 - 08.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Glades Central High School
Belle Glade, FL05-2010
Associate of Applied Science - Criminal Justice Technology
Valencia College
Orlando, FLSkills
- Customer Service
- Data Collection & Entry
- Scheduling
- Professional Telephone Demeanor
Timeline
Customer Service Representative
Waste Managment
01.2024 - Current
Customer Service Representative
Bed Bath & Beyond
10.2018 - 03.2020
Administrative Assistant
Florida Hospital
04.2012 - 08.2018
High School Diploma -
Glades Central High School
Associate of Applied Science - Criminal Justice Technology
Valencia College