La-Ketia Johnson
Columbus,GA
Summary
Driven by a compassionate approach and a results-driven mindset, I leveraged my time management and critical thinking skills at Whirlpool to enhance customer satisfaction and loyalty. My experience as a caregiver honed my empathy, making me a supportive team member. Proven ability to multitask and maintain professionalism under pressure, I excel in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sick Child
I would like to address the employment gap in my work history, I took time off from my professional career to care for my sick child. This was very challenging and emotionally demanding for me, and my focus was providing the best possible care and support for my child during his illness. During this period I was a caregiver to my child I developed important skills that are relevant to the position I love helping people, being there for them when needed I honed my ability to multitask effectively, improved my time management skills, and learned to remain calm and focused high-pressure situations. Additionally, I developed a deep sense of empathy and understanding that I believe will make me a more compassionate supportive team member. I am confident that my dedication, resilience, and ability to handle challenging circumstances will make me a valuable asset to your team.
Front Desk Receptionist
Residence Inn Marriott
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
DFA/Headcount
Rolling Hills Food Services
08.2019 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Assistant
Piedmont Urgent Care
10.2013 - 01.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled payment and bill processing, change giving and payment collecting for guests.
Customer Service Representative
Whirlpool
09.2005 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Certificate - Medical Billing And Coding
Miller Motte College
06.2024
Skills
- First Aid Training
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Quality Inspection
- Critical Thinking
Certification
- Certificate Graduation
- Child Development Associate Certification
- CPR Certification
Timeline
Front Desk Receptionist
Residence Inn Marriott
03.2024 - Current
DFA/Headcount
Rolling Hills Food Services
08.2019 - 12.2023
Front Desk Assistant
Piedmont Urgent Care
10.2013 - 01.2019
Customer Service Representative
Whirlpool
09.2005 - 02.2009
Sick Child
Certificate - Medical Billing And Coding
Miller Motte College
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