Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
La-Keysa Blunt

La-Keysa Blunt

Healthcare
Chesapeake,VA

Summary

Healthcare professional with solid track record in patient registration coordination. Known for precise data management, effective communication, and maintaining patient confidentiality. Collaborative team player focused on achieving seamless workflow and positive patient experiences, adaptable to changing needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Registration Coordinator/Medical Assistant

Behavioral Health Group
09.2022 - Current
  • Strong administrative skills with all office equipment, effective oral and written communication.
  • Provide excellent customer service, answer multi-phone line system, Scheduler, Proficient with Microsoft Suite, Audit records and documents to meet compliance with all federal, state, and local laws.
  • Contribute to maintenance of patient records, ensuring accurate and up-to-date information is available for healthcare providers.
  • Label transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Perform medical records management, including filing, organizing and scanning documents.
  • Provide training and onboarding for new hires. Handle and process billing accounts and conduct nightly audits. Manage all complaints and rectified issues to complete satisfaction.
  • Basic bookkeeping and accounting principles, patient scheduling, Invoice billing notices for outstanding accounts, perform all administrative office practices.
  • Contribute to maintaining a high level of employee morale by promoting teamwork, open communication, recognition of achievements, and constructive resolution of conflicts within the team.
  • Monitor daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
  • Ensure accurate patient information collection by implementing a thorough data verification system.
  • Assist management in budget planning activities related to staffing levels, equipment upgrades or replacements, supply needs, and other operational expenses, ensuring efficient allocation of resources.
  • Improve patient experience through proactive problem-solving and empathetic communication skills.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduce errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collect payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Packaged and shipped specimens to central lab daily.


Front Office Associate

COASC
03.2020 - 09.2022
  • Provide excellent customer service, validate, and process patron's billing and insurance information.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Answered multi-line phone systems and related correspondence to appropriate parties.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on business operations, provide administrative support to staff and management, Process payments and reconcile patient accounts, nightly audits, filing, data entry.
  • Basic bookkeeping and accounting principles, patient scheduling, Invoice billing notices for outstanding accounts, perform all administrative office practices.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
  • Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings.
  • Reviewed files, records and other documents to obtain information and respond to requests.

Home Health Aide

All About You Homecare Services
06.2014 - 09.2021
  • Process case notes, perform well checks on patients, behavioral assistance.
  • Supervised medication administration, assist with basic living functions, hospice care.

Parking Attendant Supervisor

City of Norfolk
06.2017 - 03.2020
  • Extensive cash handling, manage large volumes of money, reconcile account for bank deposit.
  • Promoted efficient parking operations, operate the cash register, Trained new and former employees.
  • Cash drawer audits, perform performance plan, supervise ten plus employees, comply with state and federal regulations, Customer service, filing, data entry, manage the day-to-day operations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved all customer issues to maintain a high-quality customer satisfaction experience.

Training Coordinator/Supervisor

Octapharma Plasma Center
03.2018 - 04.2019
  • Managed training, patient scheduling, maintain compliance, create, and revise policy and procedure.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for donation.
  • Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
  • Recorded patients' medical history, vital statistics or information such as test results into medical records.
  • Provided leadership skills, interview, performance plan, evaluations, coaching and counseling.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Provide effective written and oral communication, Customer Service, filing, data entry, processing payments.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Opened and updated files with current donor information.
  • Maintained clean, neat and properly sterilized work area.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.

Parking Attendant

City of Norfolk
05.2012 - 08.2014
  • Extensive cash handling, manage large volumes of money, reconcile account for bank deposit.
  • Promoted efficient parking operations, Operated the cash register, balance cash drawer.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved all customer issues to maintain high-quality customer satisfaction experience.

Education

Associate of Applied Science - Business Concentration in Management

Centura College
05.2018

Associate of Science - Medical Assisting

Centura College
07.2017

Skills

  • Strong organization

  • Patient confidentiality

  • Documentation accuracy

  • Insurance verification

  • Proper tourniquet use

  • Data entry

  • Venipuncture and capillary puncture

  • Medical terminology

  • Sample labeling

  • Customer service

  • Specimen collection

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Supervised team of 10+staff members.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Progress in treatment using Clinical Interventions.
  • Front Desk operations check-in course.
  • Financial Assessment and Collection Process.

Certification

  • Phlebotomy Technician (NHA) - 11/27/2024 to 11/27/2026

Timeline

Patient Registration Coordinator/Medical Assistant

Behavioral Health Group
09.2022 - Current

Front Office Associate

COASC
03.2020 - 09.2022

Training Coordinator/Supervisor

Octapharma Plasma Center
03.2018 - 04.2019

Parking Attendant Supervisor

City of Norfolk
06.2017 - 03.2020

Home Health Aide

All About You Homecare Services
06.2014 - 09.2021

Parking Attendant

City of Norfolk
05.2012 - 08.2014

Associate of Science - Medical Assisting

Centura College

Associate of Applied Science - Business Concentration in Management

Centura College

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