La-Tica Paige
West Des Moines,IA
Summary
Professional with strong background in executive support and administrative management. Adept at managing schedules, coordinating meetings, and handling confidential information. Valued for fostering team collaboration and ensuring smooth office operations with adaptability and reliability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Assistant to the President & CEO
Lutheran Services in Iowa
04.2024 - Current
- Managed complex calendar and scheduling for CEO, coordinating meetings, appointments, and travel arrangements
- Coordinated logistics for executive-level meetings and retreats including venue selection, catering arrangements, and agenda preparation,room reservations, audiovisual setup, catering arrangements
- Maintained strict confidentiality of sensitive information while handling all administrative tasks for the CEO's office, including management of confidential files related to corporate governance matters such as board resolutions or shareholder agreements
- Developed strong relationships with key stakeholders including clients, investors, board members, and senior executives
- Managed expense reporting system for CEO's department by accurately tracking expenditures and reconciling accounts on a regular basis
- Coordinated travel arrangements including flights, accommodations, ground transportation for domestic/international business trips for the CEO
- Collaborated with cross-functional teams to facilitate smooth communication flow between departments within the organization
- Screened and prioritized incoming emails, calls, and correspondence for CEO, ensuring timely response and follow-up
- Acted as a liaison between the CEO's office & other departments/external stakeholders, ensuring effective communication & coordination
- Prepared and proofread correspondence, reports, presentations, and other documents for accuracy and professionalism
- Supported the CEO in managing relationships with key clients through regular communication and follow-up on action items
- Maintained inventory of office supplies and equipment for CEO's office, ensuring timely replenishment as needed
Administrative Secretary
Corinthian Baptist Church
02.2020 - 04.2024
- Oversee the operation of the church office and assists the pastors and staff with a variety of administrative duties. Responsibilities include answering phone calls, managing schedules, filing, and generating programs for services. Perform all secretarial duties.
- Responded to inquiries from callers and in person visitors seeking information.
- Improved document management and overall church operations as a key member of the implementation of a new church management system.
- Provide administrative support to 15 Associate Ministers on staff.
Benefits Counselor
Marsh & McLennan Companies
07.2017 - 09.2019
- Licensed insurance agent for life and health insurance in 43 states in the USA, serving as a broker.
- Worked with Retirees from across the country with health and life insurance transitions including purchasing and enrollment of new products and services.
Workforce Advisor
STATE OF IOWA, Iowa Workforce Development
01.2015 - 06.2016
- Processes initial, reopen, or additional claims filed by unemployed workers, conducts fact-finding interviews and adjudicated disputed or contested claims. Applies independent judgment in the process of gathering the information ultimately needed for determining monetary eligibility and the adjudication process. Applies all aspects of unemployment insurance laws, rules policies and procedures, with technical and quality customer service skills along with applying complex law, rules and regulations of the unemployment insurance program, technical training of computer systems including but not limited to: 1) CICS mainframe applications; 2) electronic records; 3) notes on the applicant interview system; 4) processing applications for benefits; and 5) specialized phone system. Attends and completes training sessions to update and improve current skills and abilities with a minimum accuracy of 80%. Other duties as assigned.
Administrative Assistant
State of Iowa
08.2014 - 01.2015
- Possess a strong knowledge of Iowa Workforce Development programs and the technical knowledge to handle more complex questions related to Unemployment Insurance, Labor Services and Worker's Compensation, and all related policies, procedures, and state and federal governing regulations; with the ability to interpret and apply rules.
- Facilitate weekly new client orientations providing general program information including requirements and responsibilities; resources and community resources available. Handle questions, interpreting promise jobs requirements and maintaining and assigning case files to advisors in cases of absences or other scheduling problems.
- Assessed and evaluated client skills, education and training; served as administrator for National Career Readiness Certificate testing as well as Office Proficiency and Tap-dance testing and prepared score reports.
- Proficient in the use of Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, Access as well as other software including Internet Explorer, I-Works, SharePoint, Lotus Notes and TN3270.
Workforce Associate
State of Iowa
10.2008 - 08.2014
- Receptionist Unemployment Insurance-Des Moines, IA April 2008 to October 2008
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Education
Associate of Science - Business Administration
Des Moines Area Community College
Ankeny, IA05.2000
Skills
- Office Administration and Management
- C-Suite Executive Support with Information Confidentiality
- Microsoft Office (10 years)
- Calendar & Records Management
- Supervising experience (3 years)
- Event Planning, Meeting Facilitation, & Travel arrangements
- Marketing/Social Media
- Expense reporting
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 15+ employees.
Certification
- Iowa Notary Public
- ASAP Member - September 2024
- IA Driver's License
Languages
English - Fluent
Links
https://www.linkedin.com/public-profile/settings?trk=prof-edit-edit-public_profile
Timeline
Executive Assistant to the President & CEO
Lutheran Services in Iowa
04.2024 - Current
Administrative Secretary
Corinthian Baptist Church
02.2020 - 04.2024
Benefits Counselor
Marsh & McLennan Companies
07.2017 - 09.2019
Workforce Advisor
STATE OF IOWA, Iowa Workforce Development
01.2015 - 06.2016
Administrative Assistant
State of Iowa
08.2014 - 01.2015
Workforce Associate
State of Iowa
10.2008 - 08.2014
Associate of Science - Business Administration
Des Moines Area Community College
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