La-Tosha Ramsay
Pembroke Pines
Summary
Dynamic Administrative Manager with a proven track record at Coca-Cola Naples, excelling in office management and staff development. Expert in optimizing workflows and implementing document management systems, enhancing efficiency and compliance. Strong organizational skills complemented by effective multitasking abilities, driving team performance and achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Coca-Cola Naples
03.2021 - 01.2025
- Coordinated administrative operations, enhancing efficiency and streamlining processes across departments.
- Managed scheduling and resource allocation to optimize team performance and project timelines.
- Developed training materials and conducted onboarding sessions for new administrative staff members.
- Implemented document management systems to improve accessibility and reduce retrieval times.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
Office Manager
Kens Beverage
02.2014 - 03.2021
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling for meetings and appointments, optimizing team productivity and resource allocation.
- Coordinated communication between departments, facilitating information sharing and collaboration across teams.
- Implemented office procedures that improved operational efficiency and reduced administrative errors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Medical Office Coordinator
Big Smiles Dental
07.2010 - 08.2013
- Coordinated patient schedules, optimizing appointment flow to enhance operational efficiency.
- Managed medical records and documentation, ensuring compliance with HIPAA regulations and accuracy.
- Developed and maintained relationships with insurance providers, facilitating smooth claims processing.
- Streamlined office procedures, implementing best practices that improved workflow and reduced errors.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Created memoranda and documents to relay important information to staff.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Entered procedure codes and diagnosis codes into medical billing software.
Education
High School Diploma -
Everglades High School
Miramar, FLNo Degree - Business Administration And Management
Southern New Hampshire University
Hooks, TX05-2026
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
Timeline
Administrative Manager
Coca-Cola Naples
03.2021 - 01.2025
Office Manager
Kens Beverage
02.2014 - 03.2021
Medical Office Coordinator
Big Smiles Dental
07.2010 - 08.2013
High School Diploma -
Everglades High School
No Degree - Business Administration And Management
Southern New Hampshire University
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