La-Toya Gourdine
Mount Vernon,NY
Summary
Results-oriented hospitality professional with over a decade of leadership experience in restaurant management and operations. Skilled at optimizing team performance, enhancing guest satisfaction, and driving revenue growth. Strategic thinker with hands-on management approach, committed to delivering exceptional dining experiences and operational excellence. Seeking leadership role to leverage expertise in hospitality management, staff development, and financial oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
The Square, DINEX Group
06.2024 - Current
- Oversee daily restaurant operations, ensuring efficiency, profitability, and guest satisfaction.
- Lead and develop a team of managers and staff to maintain high service standards.
- Manage financial performance, including budgeting, cost control, and revenue growth strategies.
- Collaborate with executive chefs and corporate leadership to enhance menu offerings and dining experience.
General Manager
Épicerie Boulud, DINEX Group
01.2019 - 06.2024
- Led a high-volume French market and café, optimizing operations and increasing revenue.
- Directed hiring, training, and staff development to improve team efficiency and morale.
- Implemented customer engagement strategies that enhanced guest loyalty and repeat business.
- Managed inventory control, cost analysis, and vendor relationships to maximize profitability.
Manager
Épicerie Boulud, DINEX Group
01.2015 - 01.2018
- Supervised daily restaurant activities, ensuring smooth service and quality guest experiences.
- Assisted in scheduling, payroll, and performance evaluations for a team of 30+ employees.
- Maintained compliance with health and safety regulations, achieving high inspection ratings.
Line Cook / Cashier
Amy’s Bread
01.2012 - 01.2015
- Prepared high-quality baked goods and sandwiches in a fast-paced kitchen environment.
- Handled cash transactions and provided excellent customer service.
- Assisted in inventory management and restocking to maintain efficient kitchen operations.
Education
Diploma -
Washington Irving High School
Renaissance Military Leadership Academy
Associate Degree - Hospitality Management
Borough of Manhattan Community College (BMCC)
01.2017
Skills
- Restaurant & Hospitality Management
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Customer Service & Guest Relations
- Inventory & Supply Chain Management
- Operations & Process Improvement
Certification
DOH - Food handlers certificate
Timeline
General Manager
The Square, DINEX Group
06.2024 - Current
General Manager
Épicerie Boulud, DINEX Group
01.2019 - 06.2024
Manager
Épicerie Boulud, DINEX Group
01.2015 - 01.2018
Line Cook / Cashier
Amy’s Bread
01.2012 - 01.2015
Diploma -
Washington Irving High School
Renaissance Military Leadership Academy
Associate Degree - Hospitality Management
Borough of Manhattan Community College (BMCC)
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