La’ Toyra White-Tanner
Minneapolis,MN
Summary
Excellent customer service, Team Oriented, Communication, Leadership and Management Demonstrated Achievements in Training, Proven ability to Identify Analyze and Solve Problems,, Macro, SVT, PeopleSoft, Teller Machine. Infusion soft Accounts Payable, Receivable & Reconciliation
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Lang Nelson
09.2024 - Current
- Streamlined rent collection process for improved cash flow and reduced delinquencies
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Posted policies and rules in common areas for tenant review
- Showed apartments to potential tenants and answered questions regarding community
- Escalated major issues to property manager for immediate remediation
- Completed final move-out walk-throughs with tenants to identify required repairs
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Followed up on delinquent tenants and coordinated collection procedures
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Kept accurate records of all resident and tenant correspondence
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners
- Organized community events to foster positive relationships between tenants and build a sense of community within the property
- Attended staff meetings and took extensive notes to share with property manager
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries
- Communicated effectively with owners, residents, and on-site associates
- Planned special events such as lotteries, dedications and project tours
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction
Beauty Consultant
Mary Kay
01.2009 - Current
- Build relationships
- Sale products
- Skin Care parties for Men and Woman
- Plan parties and provide product knowledge
- Track all sales and business reports
Student of Recruitment
Hope Academy
01.2017 - 01.2023
- Manage, develop, engage and inspire team
- Cold-calling to negotiate relationship of sharing of space for recruitment opportunities
- Negotiate contracts
Call Center contracts
Express Temps/Pump N Meter
01.2014 - 01.2017
- Busy call center up to 15 incoming calls per hour
- Enter customer Payments into PC
- Console customers on their account
- Manage Communication with other departments for client billing resolution via email
- Accounts Payable and Accounts Receivable
- Develop and maintain relationships
Personal Banker
Wells Fargo Bank
01.2006 - 01.2014
- Provide expert advice and service to Wells Fargo customers
- Offer the right financial solutions to help customers with large expenses (home, college, auto)
- Build and manage lifelong customer relationships
- Analyze current customer
- Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities
Education
Associate of Applied Science - Accounting
Rasmussen College
Brooklyn Park, MN03.2014
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide (HHA) Certification
Timeline
Assistant Property Manager
Lang Nelson
09.2024 - Current
Student of Recruitment
Hope Academy
01.2017 - 01.2023
Call Center contracts
Express Temps/Pump N Meter
01.2014 - 01.2017
Beauty Consultant
Mary Kay
01.2009 - Current
Personal Banker
Wells Fargo Bank
01.2006 - 01.2014
Associate of Applied Science - Accounting
Rasmussen College
Similar Profiles
Maryna DawMaryna Daw
Property Manager at Lang NelsonProperty Manager at Lang Nelson
Gabriella JasiczekGabriella Jasiczek
Server (Part-time) at Lang Nelson & AssociatesServer (Part-time) at Lang Nelson & Associates
Hugo QuinonezHugo Quinonez
Staff Accountant at Lang Nelson AssociatesStaff Accountant at Lang Nelson Associates