Laʻaililani Kau
Pooler,GA
Summary
Dynamic professional with a proven track record at Primerica, excelling in customer service and problem-solving. Adept at enhancing client retention through tailored solutions and effective communication. Proficient in Microsoft Office, leveraging data management skills to drive operational efficiency and improve customer satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hospitality Team Member
Local Joe West
Ewa Beach, HI
09.2024 - 01.2025
- Maintained accurate inventory of food and beverage supplies to guarantee service continuity.
- Monitored stock levels, facilitating timely ordering for operational efficiency.
- Collaborated with team on opening and closing tasks, ensuring seamless stock replenishment.
- Ensured adherence to health, safety, and sanitation regulations through routine cleaning practices.
- Communicated effectively with team members to optimize operations during peak hours.
Licensed Life and Health Insurance Agent
Primerica
Kapolei, HI
01.2024 - 10.2024
- Delivered exceptional service to enhance customer experience and boost satisfaction.
- Addressed and resolved customer issues to improve client retention rates.
- Developed targeted advertisements to attract new clients based on specific needs.
- Negotiated contracts tailored to meet clients' standards and expectations.
- Prepared reports summarizing customer activity, financials, and other relevant data.
- Developed appropriate quotes based on risk information.
Call Center Representative
Altres
Ewa Beach, HI
10.2023 - 04.2024
- Delivered support to SNAP and financial assistance clients while prioritizing HIPAA compliance.
- Achieved certification in HIPAA regulations, enhancing client interactions and satisfaction.
- Utilized multiple databases to accurately identify information, resulting in 90% faster response times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Licensed Life and Health Insurance Agent
AO
Oahu, HI
04.2023 - 12.2023
- Enhanced customer rapport by delivering exceptional service.
- Facilitated customer support, resolving issues to achieve 90% client retention.
- Developed and implemented policies and instructional materials for improved service delivery.
- Prepared reports summarizing customer activity, financials, and other relevant data.
- Conducted fact-finding assessments to create sales presentations for client engagement.
Runner/Administrative Assistant
Autosource
Honolulu, HI
10.2022 - 04.2023
- Delivered documents and paperwork promptly to facilitate seamless transaction transitions.
- Maintained high attention to detail by prioritizing task scheduling to enhance efficiency by 90%.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Service Attendant
Waialae Country Club
Waialae, HI
06.2022 - 10.2022
- Adapted service standards to prioritize tasks for high-level clientele.
- Utilized care standards to enhance service operations at country club.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
Administrative and Media Director
Linfield University
McMinnville, OR
08.2021 - 05.2022
- Developed and managed media output to enhance community engagement and increase foot traffic.
- Digitized office paperwork, improving file access turnaround time.
- Implemented data input processes, boosting office staff efficiency by 50%.
- Executed video shots and procedures for state broadcasting independently.
- Coordinated student travel information, ensuring smooth transitions between countries and universities.
- Specialized in e-mail blasts, social media marketing and radio or television advertisements.
- Managed media campaigns and schedules from inception to completion.
Shift Manager
Teddy's Bigger Burger
Honolulu, HI
03.2021 - 08.2021
- Streamlined training practices to enhance response times for guests and service efficiency.
- Delivered clear, concise customer service to boost satisfaction and encourage repeat business.
- Managed onboarding processes for new hires to ensure smooth collaboration among staff and customers.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Guest Service Attendant
Target
Kapolei, HI
06.2020 - 02.2021
- Facilitated return and replacement services, enhancing customer and store satisfaction.
- Trained employees to improve service speed, reducing wait times by 80%.
- Acquired new skills to provide superior assistance to customers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Bachelor of Arts - Gender Studies
University of Hawaii
Manoa, HI12.2024
Skills
- Customer service and support
- Microsoft Office proficiency
- Administrative assistance
- Data entry
- Social media strategy
- Multitasking capacity
- Leadership skills
- Problem-solving abilities
- Data management
Languages
English
Professional
Hawaiian
Limited
Pidgin
Professional
Japanese
Elementary
Timeline
Hospitality Team Member
Local Joe West
09.2024 - 01.2025
Licensed Life and Health Insurance Agent
Primerica
01.2024 - 10.2024
Call Center Representative
Altres
10.2023 - 04.2024
Licensed Life and Health Insurance Agent
AO
04.2023 - 12.2023
Runner/Administrative Assistant
Autosource
10.2022 - 04.2023
Service Attendant
Waialae Country Club
06.2022 - 10.2022
Administrative and Media Director
Linfield University
08.2021 - 05.2022
Shift Manager
Teddy's Bigger Burger
03.2021 - 08.2021
Guest Service Attendant
Target
06.2020 - 02.2021
Bachelor of Arts - Gender Studies
University of Hawaii
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