Laa'in Davis
Newport News
Summary
Dedicated Quality Supervisor with 10 years of experience, strong leadership, and communication skills that allow me to connect with staff effectively and increase our productivity. A supervisor looking to bring quality and professionalism back into the working industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Production Team Lead
Ball Metal Company
Williamsburg
09.2024 - Current
- Ensuring all production products are securely packaged, with no spills, damage, or broken seals.
- Good understanding of legal guidelines for area safety and OSHA compliance.
- Separate damaged material, and dispose of it in accordance with facility procedures.
- Effectively carry out the process for each individual product line with regard to safety, line utilization, and quality.
- Maintains accuracy, completeness and security for incident reports and daily logs.
- Remaining professional at all times and using soft skills to de-escalate irate truck drivers.
- Lead weekly productivity and waste management meeting.
- Coordinated with vendors regarding supply chain management activities such as procurement of raw materials and delivery timelines.
- Resolved operational issues arising from non-conformance with production plans or procedures.
- Motivated staff through training sessions, one-to-one meetings and rewards programs.
- Monitored team performance to ensure adherence to safety regulations, quality standards and production goals.
- Reviewed inventory levels regularly and placed orders when necessary for replenishment of stock items.
- Ensured that all machinery is operated within safe working limits at all times.
- Identified potential risks associated with production operations and developed strategies for mitigating them.
Quality Assurance Inspector
PepsiCo
Williamsburg
07.2018 - 08.2024
- Trained new employees in the use of inspection equipment and techniques.
- Ensured compliance with all safety regulations, policies, and procedures.
- Interacted regularly with customers regarding product specifications and requirements.
- Coordinated with vendors to ensure the timely delivery of raw materials.
- Documented production logs by entering data into the computer system.
- Assisted with testing for quality control and corrections.
- Collaborated with quality assurance teams to identify and correct product defects.
- Provided guidance to employees regarding the use of equipment and tools.
- Monitored the progress of trainees throughout their training period.
- Troubleshot technical problems related to production machinery or equipment operations.
- Facilitated team meetings with management and staff to discuss productivity issues.
Hotel Night Auditor
Crown Plaza Hotel
Virginia Beach
01.2011 - 07.2018
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
- Inspected guestrooms prior to arrival for cleanliness and functionality purposes.
- Adhered to established health and safety regulations when handling hazardous materials.
- Provided assistance with luggage storage, handling for arriving, departing guests.
- Coordinated with guest services and concierge team to meet guest needs.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Education
Quality Improvement And Management - Quality Management
Coursera
Online05-2025
Skills
- Proficient in Microsoft Office, Outlook, and Excel
- OSHA certified
- Quality Improvement and Management
- Quality Assurance (Call Center)
- Production Lead Training
- Inventory management
- Order fulfillment
- Supplier relationship management
- Production planning
- Health and safety compliance
- Quality control
- OSHA compliance management
- Effective communication
- Quality inspections and reporting
- Training and development
- Customer service
Certification
- Quality Improvement & Management
- Osha
References
References available upon request.
Timeline
Production Team Lead
Ball Metal Company
09.2024 - Current
Quality Assurance Inspector
PepsiCo
07.2018 - 08.2024
Hotel Night Auditor
Crown Plaza Hotel
01.2011 - 07.2018
Quality Improvement And Management - Quality Management
Coursera
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