Dynamic professional with a proven track record at Danone North America, excelling in equipment maintenance and quality assurance. Adept at problem-solving and enhancing production efficiency, I effectively coordinated material forecasting and scheduling, ensuring optimal operations. Committed to safety compliance, I consistently fostered a clean and safe work environment, driving product quality improvements.
Overview
14
14
years of professional experience
Work History
Technician II
Danone North America
03.2022 - 10.2024
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Removed samples for testing by quality assurance personnel.
Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
Coordinated closely with planning teams to develop forecasts for material needs based on upcoming production schedules.
Managed daily scheduling for filler operators to ensure optimal coverage during peak production periods.
Addressed any equipment malfunctions quickly, minimizing downtime and ensuring timely completion of production runs.
In-Home Nanny
The Johnson Family
08.2018 - 01.2022
Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
Enhanced children''s emotional well-being by providing consistent and nurturing care.
Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
Travel Consultant
International Cruise & Excursions Inc.
10.2014 - 07.2018
Built strong relationships with clients through exceptional communication and personalized service.
Worked closely with clients to understand unique needs and meet specific travel desires.
Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Handled sensitive information with professionalism and discretion.
Optician
Sonoran Desert Eye Center
04.2011 - 08.2014
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.