Laamisa Taasnima
Tampa,,FL
Summary
With a diverse background spanning call center operations, as a Customer Service Specialist, Student Health Insurance Coordinator and Employee Benefits Specialist, bringing a solid foundation in customer service and healthcare administration. Effectively assisting individuals with their insurance needs, perform pre-registration, review patient insurance and benefits. I am keenly interested in joining HCA Healthcare due to its commitment to patient care and well-being, aligning with my passion for helping others. My experience has honed my skills in patient registration, insurance verification, and ensuring a smooth healthcare journey for individuals. I am eager to contribute my expertise to an organization dedicated to providing exceptional healthcare services and making a positive impact on people's lives.
Overview
6
6
years of professional experience
Work History
Student Health Insurance Coordinator
University Of Tampa
06.2021 - 03.2024
- Successfully acted as liaison and first point of contact between FSC stakeholders, carriers, and third party administrators to answer questions related to benefits, policies, and use of Student Insurance.
- Timely prepared and presented materials utilizing all available communication tools (in person, online, social media, etc) regarding implementation, orientation, and health care management throughout academic year.
- Efficiently managed student's/resident's patient flow to ensure curriculum needs are met, scheduling patient appointments to ensure smooth patient flow and business operations
- Thoroughly reviewed patient billing for 3rd party insurance or self pay
- Discussed financial payments and payment options available to patients to ensure optimal customer service and revenue collection
- Responded to internal (FSC) and external inquiries, resolve problems requiring broad understanding of policies and procedures to ensure questions are answered and issues resolved timely
- Adhered to confidentiality guidelines as it relates to FERPA, HIPAA, Farmingdale State College and Departmental policies.
- Performed other duties as assigned
Employee Benefits Specialist
Evolution Construction
03.2020 - 05.2021
- Successful in planning, directing and coordinating benefit activities such as employee benefit packages, benefit enrollment, processing of deductions, manage open enrollment as well as managing day to day benefit activities while maintaining employee, client, and vendor relationships.
- Effectively complied with federal, state, and local legal requirements; obtaining qualified opinions; enforcing adherence to requirements; advising management on needed actions
- Resolved employee questions and problems by communicating benefit policies and procedures
- Prepared/sent COBRA letters and packets to all terminated employees
- Organized & Maintained benefit records from multiple clients by developing record keeping systems and set up plans in payroll/HRIS system; enroll employees in benefit plans with carrier and payroll/HRIS system; record and update employee changes
Customer Service Specialist
Bj's Wholesale Club
05.2018 - 01.2020
- Assisted members via inbound calls and chat. Which can include, but not limited to, researching membership issues, product information and safety questions, support with membership and billing, Executive Rewards questions, and recording member suggestions and other feedback, achieving 100% accuracy rate. Utilized multiple systems simultaneously to ensure 100% excellence in member service delivery.
Education
Bachelor of Science - Security System Technology
SUNY Farmingdale State College
Farmingdale, NY05.2021
Skills
- Excellent communication and interpersonal skills to establish rapport with clients and effectively explain complex insurance concepts
- Strong organizational abilities and attention to detail
- People-oriented enjoys interacting with people and working on group projects
- Detail-oriented with good organizational, time management, and multitasking abilities
- Achievement-oriented enjoys taking on challenges
- Passion for helping individuals and families
Accomplishments
President of Women in Cybersecurity Club at SUNY FSC
- Established partnerships with faculty, industry professionals, and local organizations, enriching club resources and providing members with exclusive access to industry trends, fostering a welcoming and supportive environment for female students pursuing careers in cybersecurity and technology.
Volunteered for Cyber Sangini Program Oppo India
- Trained rural and semi-urban women about the existing laws and framework available to every citizen to protect them from cyber incidents.
Planning Committee Member- SUNY FSC
- Assisted in the successful coordination of workshops, panel discussions, and campus-wide celebrations that enriched the student experience and strengthened campus unity.
Assistant in Healthcare research
- Assisted faculty member with data collection for a research project on childhood obesity prevention strategies.
- Conducted participant interviews and administered surveys to gather qualitative and quantitative data.
Timeline
Student Health Insurance Coordinator
University Of Tampa
06.2021 - 03.2024
Employee Benefits Specialist
Evolution Construction
03.2020 - 05.2021
Customer Service Specialist
Bj's Wholesale Club
05.2018 - 01.2020
Bachelor of Science - Security System Technology
SUNY Farmingdale State College