La'ana Christian
Kailua-Kona,HI
Summary
Motivated worker with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable guests experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Jackie Rey's
08.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Professional Cleaner
Self Employed
02.2021 - Current
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Education
High School Diploma -
Kealakehe High School
Kailua-kona, HI05.2010
Skills
- Customer Service
- Organizational skills
- Teamwork and collaboration
- Strong work ethic
- Attention to detail
- Time management abilities
- Reservations Management
- Server Support
- Dining Room Management
- Guest Complaint Resolution
References
References available upon request.
Timeline
Hostess
Jackie Rey's
08.2023 - Current
Professional Cleaner
Self Employed
02.2021 - Current
High School Diploma -
Kealakehe High School
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