La Angel Filmore

Work History

Licensed Health Insurance Agent

Insurance Masters

07.2024 - 11.2024

Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Enhanced customer retention through effective relationship-building and follow-up strategies.
Researched and identified potential new markets.
Negotiated contracts and terms of sale with potential customers.
Met with customers to provide information about available products and policies.
Analyzed customer needs to provide customized insurance solutions.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Finalized sales and collected necessary deposits.
Conducted annual reviews of existing policies to update information.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Used Software to process benefit transactions.
Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Utilized advanced analytical skills to evaluate risk factors and assess appropriate coverage levels for individual client situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Demonstrated strong organizational and time management skills while managing multiple projects.

COVID-19 Tester/ Customer Service Rep.

Global Glaint

01.2022 - 03.2022

Created safe and timely testing for all employees and contractors
Excellent customer service skills
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and provided backup support for organizational leadership.
Worked effectively in fast-paced environments.

Medical Laboratory Assistant

SUMMIT HEALTH, Chambersburg Hospital

11.2017 - 12.2021

Performed duties such as receiving, sorting and specimen bag opening
Initial data entry of tests ordered into Millennium Laboratory Information System (MLIS) as requested by practices/accounts
Ensured correct labels are affixed to requisitions, demographic cover sheet and test tubes (when applicable) and specimen container
Validated requisitions against specimens prior to scanning and entering practice information and tests to ensure that the ID numbers and names match
Confirmed that all practice and in-house accession numbers and specimen IDs are validated
Aliquot, centrifuge, batch and rack specimens in preparation for testing
Ensure that all specimens are moved throughout laboratory in a safe, efficient manner
Responsible for accurately validate requisitions against specimens prior to scanning and entering practice information and tests
Ensures correct labels are affixed to requisitions, test tubes and specimens
Demonstrated effective communication for product movement throughout the laboratory
Ensure all work cells and lab areas are fully stocked with the proper supplies, equipment and personal protective equipment (PPE) at all times
Able to maintain a clean and organized work area at all times
Completed daily housekeeping per company Standard Operating Procedures (SOPs)
Demonstrates understanding of HIPAA laws and ability to maintain confidentiality
Demonstrates understanding of company's safety practices
Demonstrates awareness of safety issues and demonstrates consistent work practices at all times
Performed all responsibilities in accordance with company policies, SOPs, regulatory standards and regulations and accrediting agencies, including the proper wearing of personal protective equipment (PPE) as required
Performed excellent customer service and communication with all Health care officials and patients
Ensured compliance with federal regulations through meticulous record-keeping and timely reporting of test results.
Assisted in the evaluation and selection of new drug testing methodologies, equipment, and technologies for implementation within the laboratory.
Established strong rapport with clients through regular check-ins and updates regarding ongoing projects or changes in regulations impacting their operations.
Packaged and shipped specimens to central lab daily.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Reviewed and processed requisitions for laboratory tests.
Centrifuged blood samples as outlined in clinical protocols.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
Optimized inventory management systems for necessary supplies, preventing shortages or delays in testing capabilities.
Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
Streamlined the process for data entry into laboratory information management systems, reducing the potential for human error.
Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Recorded and maintained accurate data to facilitate tracking of results.
Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Helped management optimize laboratory processes for maximum efficiency and performance.
Assisted physicians in diagnosing illnesses accurately by providing precise test results from a variety of complex laboratory analyses.
Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
Assessed new protocols and equipment for relevance and helped implement chosen updates.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Identified and traced quality control issues impacting laboratory results.
Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
Promoted a culture of continuous improvement by regularly reviewing and updating laboratory policies, procedures, and protocols.
Aided in the development of new laboratory tests, contributing expertise in methodology selection and validation efforts.
Facilitated team-oriented environment, fostering collaboration and efficient workflow among technicians.

Service Support Technician

Meditech Health Services, Inc

08.2013 - 08.2015

Greet patients in a friendly and professional manner while adhering to HIPAA guidelines
Process data entry information, answer phones, file paperwork, and provide outstanding customer service in a fast-paced environment while maintaining a focus on quality and extreme confidentiality
Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures
Ensure the integrity of each chain of Custody and sample
Verify insurance information and process support device equipment
Responded to telephone, email and in-person inquiries regarding Item operation, use and repair.
Utilized product knowledge to educate customers on features and benefits.
Built relationships with customers and community to promote long term business growth.
Met with physicians, directors and healthcare executives to successfully sell medical devices.
Handled territory records such as contracts and inventory paperwork with high accuracy.
Communicated well with highly technical staff and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
Maintained sales tracking reports to support operational enhancements and implement corrective actions.

Mental Health Worker

NHS

06.2012 - 01.2015

Supervise and monitor the needs of developmental disabled adults while following all procedures and policies
Escort to physician appointments, follow physician orders, and document client records
Order and deliver medications
Assessed needs of each client and recommended appropriate services and resources.
Developed strong partnerships with local organizations, expanding available resources for clientele.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Built partnerships with community agencies and service providers to remove access gaps.
Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Provided complex crisis intervention and stabilization to patients in psychological distress.
Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
Documented client progress in confidential files.
Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.

Social Worker/Mental Health employee

NHS

06.2012 - 01.2015

Supervise and monitor the needs of developmental disabled adults while following all procedures and policies
Escort to physician appointments, follow physician orders, and document client records
Order and deliver medications

Human Service Extern

NHS

09.2014 - 11.2014

Established trusting relationships with individuals; positively related with diverse backgrounds
Worked with counselors in preventive strategies for recovery problems
Recognized administrative structure and evaluated policy and procedures
Initiated and Developed IOP counseling sessions
Managed caseload efficiently while prioritizing urgent needs, meeting deadlines, and maintaining high-quality service delivery standards.
Developed and implemented programs to engage and empower underserved populations.
Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Developed and maintained relationships with community organizations and agencies.
Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Supported clients in achieving personal goals through regular meetings, goal setting, and progress tracking.
Increased awareness of available community resources by creating informational materials and presenting at local events.
Conducted thorough assessments of client needs to accurately identify required services and resources.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Ophthalmologist Technician

Ludwick Eye Center

08.2009 - 09.2009

Performed Eye Testing, assisted with prescriptions and e-filed for patients
Greeted patients in a friendly and professional manner while understanding the importance of HIPAA guidelines
Assisted co-workers as needed and communicated effectively with supervisors
Contributed to the overall success of the practice by actively participating in team meetings, suggesting improvements, and sharing expertise.
Maintained compliance with HIPAA regulations by diligently protecting patient privacy and confidentiality during all interactions.
Increased accuracy of prescription eyewear orders by verifying measurements, lens types, and other specifications with opticians.
Promoted a welcoming environment for new patients with thorough orientation to clinic policies and procedures.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
Identified issues during preliminary exam and addressed concerns with physician.
Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
Educated patients and relations on ocular health and safety, promoting good eye care.
Improved patient satisfaction by providing efficient and accurate diagnostic testing.
Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
Supported quality control efforts by properly sterilizing surgical instruments and following strict infection-control protocols.
Reduced wait times for patients by efficiently managing exam room turnover and cleaning duties between appointments.

Phlebotomy Extern

Waynesboro Hospital

11.2008 - 12.2008

Performed over 100 successful venipunctures
Handled urinalysis and fecal testing for patients
Observed DNA and drug testing
Participated in ongoing professional development opportunities, staying current with industry trends and best practices related to phlebotomy practice.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.

General Associate/ Clerical

Randstad Staffing

05.2003 - 12.2008

Performed Clerical/Industrial Duties at various offices throughout the community
Processed data entry information, answered phones, filed paperwork, and provided outstanding customer service
Maintained organized files and stocked supplies to support team needs and maximize performance.
Responded to inquiries from callers seeking information.
Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Created and maintained detailed records of all office activities.
Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Compiled and analyzed data to produce reports.
Provided clerical support to company employees by copying, faxing, and filing documents.
Collaborated with other clerical staff on special projects, improving overall office performance.
Mentored, trained and supported new staff members in office policies and procedures.
Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Coordinated meeting schedules and logistics, leading to smoother operations and better time management.

General Associate/ Ambassador/ Team Lead

Amazon

12.2003 - 04.2007

Attended to daily production procedures such as receiving, picking, and shipping duties
Supervised and trained new employees to ensure operations flowed smoothly
Processed Audits and Safety dock checks
Unpacked and repacked items in different quantities and configurations for shipment.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Streamlined new employee onboarding process to reduce training time and integrate new hires into the team more effectively.
Supervised warehouse operations by managing employees during shifts.
Enhanced employee productivity through consistent coaching, performance evaluations, and targeted training initiatives.
Maintained high levels of quality control to ensure accurate order fulfillment and minimize returns due to errors.
Adhered to industry best practices for warehousing, material handling, and documentation.
Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Managed timely and effective replacement of damaged or missing products.
Followed orders precisely for correct items, sizes and quantities.
Received new stock and input values into computer system.

Mental Health Worker

New Vision Inc

01.2002 - 12.2002

Attended to the needs of developmentally disabled and mentally ill adults
Assisted with personal hygiene and daily living skills while following physician orders at all times
Ordered and delivered medications
Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
Prepared reports to summarize clients' mental health status and treatment progress.
Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Promoted client independence by assisting them in obtaining housing, employment, or educational opportunities relevant to their goals.
Strengthened relationships between clients and their support systems through family counseling sessions and group therapy programs.
Collaborated with medical and clinical personnel to coordinate and implement client services.
Maintained client records to document assessment, treatment plans and progress.
Devised and enhanced treatment strategies to promote continued progress.
Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
Documented client progress in confidential files.
Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Built partnerships with community agencies and service providers to remove access gaps.
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Implemented evidence-based interventions for substance abuse treatment.
Collaborated with mental health professionals to coordinate comprehensive care for clients.
Assisted in development and implementation of relapse prevention strategies.
Educated clients and families about dangers of substance abuse and addiction.
Utilized motivational interviewing techniques to increase client engagement in treatment.
Enhanced patient well-being by implementing individualized care plans and mental health treatments.
Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.

Summary

Overview

Work History

Licensed Health Insurance Agent

COVID-19 Tester/ Customer Service Rep.

Medical Laboratory Assistant

Service Support Technician

Mental Health Worker

Social Worker/Mental Health employee

Human Service Extern

Ophthalmologist Technician

Phlebotomy Extern

General Associate/ Clerical

General Associate/ Ambassador/ Team Lead

Mental Health Worker

Education

Associate's degree - Medical Assistant

Bachelor's - Human Services

Certificate - Phlebotomy

Skills

Certification

Timeline

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