Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Hi, I’m

Laaquarius Wallace

Security Manager
Miami,United States
Laaquarius Wallace

Summary

Experienced and goal oriented financial professional. Well-disciplined and able to achieve assigned task(s). Highly capable leader, who consistently assumes responsibility, meets objectives and completes projects in a timely and efficient manner. Continuously utilizes exceptional communication and customer service skills to provide solutions for both clients and subordinates. Performs with integrity and professionalism as an individual and team member in fast paced work environments.

Overview

13
years of professional experience
1
Certification

Work History

Steward Health Care

Site Security Manager
08.2023 - Current

Job overview

  • Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
  • Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.
  • Conducted thorough background checks on prospective employees, maintaining a secure work environment.
  • Organized ongoing training programs for staff members to ensure they remained knowledgeable about evolving industry standards and best practices in site security management.
  • Evaluated the performance of individual team members as well as overall departmental success in achieving established goals.
  • Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
  • Improved response times to emergencies by establishing clear communication protocols among team members.
  • Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
  • Managed a team of security personnel, ensuring proper training and adherence to company policies.
  • Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
  • Enhanced site security by implementing advanced surveillance systems and access controls.
  • Coordinated with local law enforcement agencies to address potential threats and share relevant information.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Supervised team of 4 security personnel during shift.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.

Pal American Security Inc.

Client Service Manager
10.2021 - 07.2023

Job overview

  • Performs interviews and meets new staff members potentially earmarked for sites within the assigned portfolio and provides each candidate with an introduction to the company, what it is that we do, and what will be expected of them at their new assignment
  • Prepares the security officers for an interview at the site with the site supervisor or client
  • Sets up interviews, between the new security officers going to one of the sites within the assigned portfolio and the site supervisors or clients
  • Follows up on interviews and takes appropriate action if the interviews are not successful
  • Provides disciplinary conversations and motivational conversations with all security officers assigned to the portfolios to ensure that they are performing at peak levels at all times
  • Ensures that all sites within the portfolios have up to date and complete site orders and that there are thorough and professional site training programs in place to ensure that all newly assigned security officers are adequately trained in how to perform at that site
  • Ensures that all security officers have demonstrated that they know what is required of them at their new site and that there are training checklists in place at all sites and that they are signed off prior to a security officer commencing work on their own
  • Performs and annual security assessment at each site in their portfolio to ensure that the programs that are delivering are consistent with the security needs of the clients that we protect
  • Updates and delegates information and duties to the Field Managers regarding issues that need to be dealt with or people that need to be checked on during the evening
  • Liaises with all security supervisors and security officers assigned to the portfolio and ensures that they are well versed in their responsibilities and that they are handling their positions responsibly and that the clients are happy with their performance
  • Follows up with all newly assigned security officers to the portfolio and ensures that they are happy with their assignments and that they feel comfortable in their new responsibilities
  • Visits clients and security officers within the portfolio regularly and ensures that they are happy with our services
  • Follows up with them on any outstanding issues and deals appropriately with them to ensure their continued satisfaction
  • Ensures that there are adequate numbers of cross-trained security officers at various sites within the portfolio to cover off any unforeseen emergencies or staffing level crises
  • Deals with all security officers and supervisors within the portfolio to affect site transfers, as necessary, for requests, for training qualifications, or for 'fit' reasons
  • Works with the Director of Operations and the Scheduling Manager to ensure that these transfers or re-assignments are carried out in a timely and professional manner
  • Recognizes up and coming Security Officers who possess potential management talent and encourages them to take part in the Management Training Program
  • Constantly looks for ways to improve the operations of the company and new methods that will allow the company to become more efficient so that the overall performance of the company is constantly getting better
  • Liaises with all security officers within the portfolio to show support and concern for their welfare, and to assist them in any way possible to ensure that they are happy with their work and with the company
  • Liaises with the Manager of Human Resources, the Director of Operations and the Scheduling Manager and informs them of numbers and types of individuals required to keep overtime to a minimum at sites within their portfolio
  • Reports regularly to the Director of Operations on matters germane to the Company interest
  • This shall include, but is not limited to, staffing problems, operational problems, overtime review, client servicing and ideas to improve operational service
  • Develops, sells and presents services to prospective customers in a professional manner, as required
  • Oversees the work of the Site Supervisors and all Security Officers assigned within their portfolios and ensures that they are given appropriate instruction, feedback, and guidance so that they can perform their job in an exemplary manner
  • From time to time, refines the job description of these positions to ensure that the needs of the company are best served by the position
  • Ensures the proper implementation of all approved corporate strategies and plans, monitors results, and takes corrective action as appropriate; reports regularly to the Director of Operations
  • Establishes mechanisms to ensure that all personnel activities are conducted in accordance with the ethical and professional values, management philosophies, and established policies and practices of the Company.

G4S SECURITY

Healthcare Security Supervisor/Manager
12.2018 - 10.2021

Job overview

  • Provide leadership to the Security team within the assigned portfolio, overseeing the selection, scheduling, training, coaching, mentoring, performance management, disciplinary action, and overall support for Supervisors and Security Officers
  • Provide after-hours support for Security Operations within the portfolio, including providing emergency response to sites
  • Provide quality assurance oversight of all reporting, including incident reporting
  • Coordinate the portfolio's site reporting to client organization(s)
  • Assist in developing, implementing, maintaining, and evaluating an overall security program within the portfolio, including Security plans, Policy & Procedure Manuals, and OSHA programs
  • Ensure site-based contractual obligations including meeting contract key performance indicators (KPI's) are being met and fulfilled, including but not limited to, fulfilling all staffing requirements with a 100% shift fill rate
  • Maintain regular communication and positive business relationship with the client organization's key stakeholders at the site level
  • Assist in preparation and management of the budget assigned for the portfolio and maintain a healthy margin
  • Perform other duties as required.

ALLIED UNIVERSAL SECURITY

Security Officer
04.2015 - 11.2018

Job overview

  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Answer alarms and investigate disturbances
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

McRoberts Security

Security Officer
01.2013 - 11.2014

Job overview

  • Operate basic security equipment such as x-ray machines and hand wands at screening checkpoints
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
  • Provides a variety of information to the public and others by phone, fax, or in person.

ALLIED Barton Security

Security Officer
11.2011 - 07.2013

Job overview

  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Patrol the Parking garage
  • Monitor CCTV
  • Answer alarms and investigate disturbances.

Education

BOOKER T. WASHINGTON SENIOR HIGH SCHOOL
Miami, Florida

06.2005

Skills

  • ID badge coordinator
  • CCTV Monitoring
  • Surveillance Systems Knowledge
  • Daily incident reporting
  • General security
  • Security team management
  • CCTV experience
  • Safety and security regulations
  • Incident Reports
  • Operations Management
  • Schedule Management
  • Employee Relations
  • Security officer development
  • Training Management
  • Emergency Response
  • Employee performance evaluation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Visitor Monitoring
  • Goal Setting
  • Corrective Actions
  • Customer service
  • Computer skills
  • Leadership and teamwork skills

Accomplishments

  • Supervised team of 18 staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Personal Information

Title: Security Manager

Certification

•Certified Moab management of aggressive behavior instructor

• first aid and CPR certified

• Security D license certified

Timeline

Site Security Manager

Steward Health Care
08.2023 - Current

Client Service Manager

Pal American Security Inc.
10.2021 - 07.2023

Healthcare Security Supervisor/Manager

G4S SECURITY
12.2018 - 10.2021

Security Officer

ALLIED UNIVERSAL SECURITY
04.2015 - 11.2018

Security Officer

McRoberts Security
01.2013 - 11.2014

Security Officer

ALLIED Barton Security
11.2011 - 07.2013

BOOKER T. WASHINGTON SENIOR HIGH SCHOOL

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Laaquarius WallaceSecurity Manager