Laarni GONZALES
Puyallup,WA
Summary
Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
National Notary Association Fla
11.2019 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Streamlined the signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Boosted client retention through exceptional customer service and consistent communication throughout the entire notary process.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Supported new Notary Signing Agents in their roles through mentorship programs, sharing best practices and assisting them in developing their skillsets.
Certified Nursing Assistant
IPONE DSHS
01.2014 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Customer Service Representative
QATAR AIRWAY
03.2010 - 09.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - ASSOCIATE DEGREE OF NURSING
Pierce College
Puyallup, WANo Degree - Business Administration
WWCC PHILIPPINES
PHILIPPINES 04.2012
High School Diploma -
RIZAL HIGH SCHOOL
PHILIPPINES 03.1993
Skills
- Computer Literacy
- Electronic Notarization Proficiency
- Professionalism
- Loan Document Knowledge
- Customer Service
- Notary Law Compliance
- Ethical Conduct
- Record Keeping
- Software Proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Certification
- CAP - Certified Administrative Professional
- CNP - Certified Notary Public
- Licensed NOTARY PUBLIC
- CERTIFIED NURSING ASSISTANT
Languages
English
Professional Working
TAGALOG
Native or Bilingual
Timeline
Notary Signing Agent
National Notary Association Fla
11.2019 - Current
Certified Nursing Assistant
IPONE DSHS
01.2014 - Current
Customer Service Representative
QATAR AIRWAY
03.2010 - 09.2015
Associate of Science - ASSOCIATE DEGREE OF NURSING
Pierce College
No Degree - Business Administration
WWCC PHILIPPINES
High School Diploma -
RIZAL HIGH SCHOOL
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